Security Operations Center Analyst
hace 2 semanas
Job Summary
The SOC Analyst is responsible for ensuring the security and integrity of client operating system environments, adhering to best practices, and maintaining high levels of system availability and performance.
Responsibilities
- Provide L1/L2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
- Understand services of Microsoft Windows Server OS, such as DHCP, DNS, AD, and CA.
- Proactively ensure the highest level of systems and infrastructure availability.
- Work with client application teams to resolve operating system, availability, and performance-related issues.
- Monitor security, backup, and redundancy with systems according to predefined standards.
- Work closely with and in support of the IT Service Desk, Engineering team, and vendors to expedite issue resolution.
- Review logs of events regularly depending on their organization/clients' requirements.
- Proper administration of assigned tickets, including documentation, updating, and managing ticket performance.
- Identify opportunities for alert reduction and automation.
- Contribute to the enhancement of Standard Operational Procedure documentation.
- Identify alert patterns and suggest solutions.
- Properly identify, manage, prioritize, and document security threat incidents.
Requirements
- English-Spanish language proficiency (oral and written, 85% or higher).
- 1+ years of experience in a related field.
- Basic knowledge of the ITIL framework.
- Basic knowledge in infrastructure operations management, with knowledge in backup, antivirus, and patching.
- Basic knowledge of Active Directory services.
- Familiar with cloud computing concepts and basic operations.
- Basic Windows server administration, with basic knowledge of networking and Linux.
- Basic knowledge in virtualization technologies (e.g., VMware).
- Familiar with Microsoft Office 365 and Email security applications.
- Basic knowledge of Disaster recovery techniques.
- Familiar with Security Incident management.
- CompTia Security Plus or CCNA CyberOps Associate knowledge, certified preferred.
- Familiar with security appliances and solutions, such as IPS, IDS, Firewall, Alertlogic, FireMon, or EDR solutions, preferred.
- Familiar with IT Security Auditing.
- Ability to process logs from several different sources, such as IDS/IPS, Network Equipment, and/or Servers, to correlate security incidents.
- Familiar with IT Security Standards, such as NIST 800-53, CisControls, ISO-27000, a plus.
- Excellent communications skills.
- Flexible schedules.
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