Senior IT Operations Manager

hace 3 días


Colombia Softtek Colombia A tiempo completo
About the Role

We are seeking a seasoned IT Operations Manager to join our team at Softtek Colombia. This is an exciting opportunity for a highly motivated and experienced professional to lead the planning, execution, and delivery of IT operations.

Key Responsibilities:
  • Business As Usual (BAU) Activities: Ensure smooth day-to-day operations of the organization by coordinating activities across various teams and departments.
  • ServiceNow and Jira Management: Manage ServiceNow and Jira platforms, ensuring efficient use and maximizing benefits.
  • Change Management: Coordinate change requests, assess their impact, and manage the change approval process to minimize disruptions.
  • Incident and Problem Follow-up: Coordinate incident and problem resolution with IT teams, ensuring SLAs are met and escalations are handled properly.
  • Platform Continuous Improvement: Identify areas for improvement in IT platforms and drive initiatives to enhance performance, reliability, and user experience.
  • Process Improvement: Analyze existing processes, conduct root cause analysis, and implement changes to optimize productivity and quality.
  • Documentation and Knowledge Management: Maintain proper documentation on IT platform configurations, procedures, and troubleshooting guides.
  • Platform User Support and Training: Provide support to platform users, address queries or issues, and facilitate training sessions to enhance understanding and effective usage.
  • Monitoring and Reporting: Track and monitor key performance indicators (KPIs) and metrics to measure BAU activity performance.
Requirements:
  • 5+ Years of Experience: Proven experience in IT operations management, with a focus on ServiceNow and Jira management.
  • Advanced English Language Skills: Excellent written and verbal communication skills in English, with 80-95% proficiency.
  • Additional Skills: Proficiency in 3DExperience, PLM, Python, SSIS, and Systemes.
Benefits:
  • Competitive Salary: $60,000 - $80,000 per year, depending on experience.
  • Remote Work Opportunities: Flexible work arrangements, including remote work options.
  • Professional Growth: Opportunities for career advancement and professional development.
Location:

Softtek Colombia, with opportunities for remote work.



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