Account Development Manager
hace 4 días
SITA is seeking a highly skilled Account Representative to join our Americas Sales Team. As an Account Representative, you will be responsible for managing and developing a portfolio of Tier 4 customers for new business development.
Key Responsibilities- Account Management: Act as the ultimate owner of the customer relationship, focused on building customer satisfaction, loyalty, and advocacy.
- Sales and Business Development: Uncover opportunities and close business in the Tier 4 segment.
- Client Relationship Building: Build strong client relationships, becoming their trusted advisor and ensuring loyalty.
- Needs Analysis: Understand customer needs to identify business opportunities and drive growth.
- Presentation and Communication: Present unique insights to reshape customer perspectives and align with their priorities.
- Sales Pipeline Growth: Grow the sales pipeline by converting qualified marketing leads into sales opportunities.
- Customer Service: Respond to customer requests and ensure timely delivery of agreed services.
- Account Status Monitoring: Monitor account status and resolve commercial, delivery, and operational issues.
- Compliance and Cash Collection: Ensure compliance and support cash collection by addressing any payment-related issues.
- Experience: Experience in building and managing client relationships at the managerial level.
- Sales Performance: Proven track record of achieving or exceeding sales targets.
- Business Development: Successful experience in business development and managing sales pipelines.
- Account Development Planning: Skilled in executing account development plans.
- B2B Business Models: Strong understanding of B2B business models.
- Sales, Negotiation, and Consultation Skills: Solid sales, negotiation, and consultation skills.
- Geographic and Sector Knowledge: Familiar with business dynamics in the relevant geography or sector.
- Competitor Knowledge: Knowledge of competitors' business models, strengths, and weaknesses.
- Account Development Planning and Management Methodology: Expertise in account development planning and management methodology.
- Financial and Commercial Acumen: Strong financial and commercial acumen, with a basic understanding of contract structures and legal aspects.
- Language Proficiency: Advanced English and Spanish proficiency.
SITA is a global air transport communications and IT solutions company. We operate in 200 countries and span 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. We value diversity and offer a range of benefits to support our employees' wellbeing and career development.
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