Customer Experience Strategist
hace 4 días
We are looking for a Customer Experience Strategist to enhance Transsion's service standards and drive exceptional customer satisfaction.
The ideal candidate will have a proactive approach, excellent communication skills, and the ability to work in a dynamic environment.
Key Responsibilities:
- Team Efficiency & Operations: Improve teamwork efficiency, monitor operational indicators, and address any abnormalities.
- Process Optimization: Streamline department processes, update policy documents, and train employees to ensure their readiness.
- Customer Satisfaction: Enhance complaint acceptance procedures, resolve customer dissatisfaction, and improve overall satisfaction.
- Customer Feedback & Public Opinion: Collect and analyze customer feedback and local public sentiment to drive business and process improvements.
- Cross-Functional Coordination: Support additional tasks as assigned by the Customer Experience leadership team.
Basic Requirements:
- Education: Bachelor's degree or higher.
- Experience: Minimum 2 years in a relevant role.
- Company Tenure: More than 1 year of experience in a corporate setting.
- Language: Fluent in spoken and written English.
Why Join Us?
Be part of a globally recognized tech brand with career growth opportunities. Work in a dynamic and collaborative environment. Receive legal benefits and a competitive salary.
This is an excellent opportunity to take your career to the next level and contribute to the success of Transsion.
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