Implementation Specialist

hace 4 semanas


Medellín, Antioquia, Colombia Hopper A tiempo completo
About the Job

The Implementation Specialist (IS) role at Hopper is a key position responsible for ensuring seamless onboarding of new hotel contracts. As the primary point of contact, you will be the champion of connectivity, working closely with hotel partners to gather necessary information and activate their properties on our platform.

Key Responsibilities:
  • Support and onboard hotel partners through various connectivity systems and solutions
  • Track onboarding status and hotel interactions within Salesforce
  • Collaborate with cross-functional teams, including Business Development, Market Management, and Revenue Optimization, to ensure successful onboarding
  • Deliver quantitative results on onboarding quality and speed
  • Proactively address delays or issues in the onboarding process
  • Work closely with product management on ad-hoc projects and tasks
Requirements:
  • Located in Brazil (GMT-3 Time Zone)
  • Fluent in English and Portuguese
  • Strong organizational skills with a focus on prioritizing tasks based on business impact
  • A self-starter with a 'can-do' attitude and enthusiasm for owning the onboarding portfolio
  • Effective communication skills with the ability to build rapport with hotel partners and internal stakeholders
  • Solid understanding of our onboarding processes and their impact on property performance
  • Natural curiosity and ability to ask questions or provide answers in team settings
  • Ability to work with minimal guidance, be proactive, and thrive in a dynamic environment
Nice to Have:
  • Fluent in Spanish
  • Experience with Salesforce or similar CRMs
  • Background in online travel agencies, CRS providers, or the hotel industry
  • Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools
  • Experience reviewing XML logs and/or other data formats
Perks and Benefits:
  • Competitive salary and quarterly performance bonus
  • Group medical and dental insurance
  • Life insurance with short-term and long-term disability coverage
  • Telemedicine services
  • Generous parental leave
  • Unlimited PTO
  • Carrot Cash travel stipend
  • Flexdesk Access Pass and work-from-home stipend
  • Entrepreneurial culture with opportunities for growth and impact


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