Quality Operations Champion

hace 3 semanas


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About the Role:

We're seeking a Quality Operations Champion to champion our operational excellence journey. As a key member of our team, you'll be responsible for ensuring our quality operations meet the highest standards.

Key Responsibilities:

  • Monitor program metrics to identify areas for improvement.
  • Provide actionable insights and analysis to inform business decisions.
  • Lead the implementation of improvement efforts on services and processes.
  • Ensure quality is consistently met by leading quality audits and reporting findings.
  • Propose new systems and policies for continuous improvement.

Requirements:

  • English proficiency of B2 or higher.
  • Well-versed in structured problem-solving techniques.
  • Ability to analyze data and arrive at actionable insights.
  • Strong practical experience with Excel, PowerPoint, and Google Documents.
  • BPO background required.
  • Familiar with quality tools and statistical aptitude.
  • Quality certification preferred.
  • 5+ years of management experience across diverse functions.

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience. We serve innovative and disruptive technology companies, helping them represent, protect, and grow their brands.

We're committed to innovation, performance, and equality, and we welcome applicants from diverse backgrounds and experiences. If you're passionate about quality and operational excellence, and you're looking for a challenging role with a dynamic company, please apply.


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