Quality Management Professional

hace 1 mes


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
Job Overview

TaskUs is a leading provider of customer experience solutions, and we are seeking a highly skilled Quality Supervisor to join our team. As a Quality Supervisor, you will play a crucial role in ensuring the highest standards of quality in our operations.

Key Responsibilities
  • Supervise a team of Quality Analysts to develop methods and standards for quality
  • Conduct audits, attend business reviews, and calibration sessions to detect areas of opportunity
  • Collaborate with other departments to address areas of opportunity and design new processes, guidelines, and policies
  • Calculate monthly audit targets and work distribution amongst QAs
  • Drive audit target completion and gather inputs from QAs for briefings and training need identification
  • Create Daily Briefing Documents for TLs to cascade to the floor for continuous improvement
  • Report performance on a daily/weekly/monthly basis and suggest process/system improvements with quantified improvement opportunities
  • Attend the Weekly Business Review with Campaign TL/OM/Client and coordinate with Training to develop training needs analysis
  • Participate in strategic projects for the campaign/LoB, interview, onboard, and train new QAs, and maintain data related to audits, calibrations, and audit-over-audits
Requirements

To be successful in this role, you will require:

  • B2 English proficiency
  • Ability to use quality tools for analysis and data interpretation
  • Advanced Excel/Google sheets skills necessary to facilitate data management and analysis
  • Problem-Solving and Process Improvement Skills
  • Knowledge of Six Sigma / Lean principles (preferred)
  • At least 6 months experience in managing a team of quality analysts preferred
  • Previous experience in a relevant environment preferred
Benefits

We offer a competitive salary of $60,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

$60,000 per year



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