Quality Management Professional
hace 1 mes
TaskUs is a leading provider of customer experience solutions, and we are seeking a highly skilled Quality Supervisor to join our team. As a Quality Supervisor, you will play a crucial role in ensuring the highest standards of quality in our operations.
Key Responsibilities- Supervise a team of Quality Analysts to develop methods and standards for quality
- Conduct audits, attend business reviews, and calibration sessions to detect areas of opportunity
- Collaborate with other departments to address areas of opportunity and design new processes, guidelines, and policies
- Calculate monthly audit targets and work distribution amongst QAs
- Drive audit target completion and gather inputs from QAs for briefings and training need identification
- Create Daily Briefing Documents for TLs to cascade to the floor for continuous improvement
- Report performance on a daily/weekly/monthly basis and suggest process/system improvements with quantified improvement opportunities
- Attend the Weekly Business Review with Campaign TL/OM/Client and coordinate with Training to develop training needs analysis
- Participate in strategic projects for the campaign/LoB, interview, onboard, and train new QAs, and maintain data related to audits, calibrations, and audit-over-audits
To be successful in this role, you will require:
- B2 English proficiency
- Ability to use quality tools for analysis and data interpretation
- Advanced Excel/Google sheets skills necessary to facilitate data management and analysis
- Problem-Solving and Process Improvement Skills
- Knowledge of Six Sigma / Lean principles (preferred)
- At least 6 months experience in managing a team of quality analysts preferred
- Previous experience in a relevant environment preferred
We offer a competitive salary of $60,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
$60,000 per year
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