Customer Service Associate Billingue
hace 2 semanas
Customer Service Associate Barranquilla Responsabilidades: Responder de manera oportuna y profesional a un alto volumen de llamadas y correos de soporte por parte de nuestros clientes, asegurando precisión y atención al detalle.
Mantener una alta tasa de retención de clientes de isolved mediante la entrega de un servicio superior y resolviendo las inquietudes de manera efectiva.
Investigar y resolver consultas de los clientes, proporcionando soluciones rápidas y precisas.
Escalar adecuadamente los problemas complejos de clientes y participantes, siguiendo los procedimientos operativos estándar.
Participar en programas de capacitación en servicio al cliente para mejorar tus conocimientos y habilidades, lo que te permitirá ofrecer un soporte excepcional.
Habilidades requeridas: Habilidades comunicativas fuertes en inglés (hablado y escrito).
Orientación al cliente y motivación para proporcionar un excelente servicio.
Capacidad de trabajar bajo presión y gestionar múltiples tareas.
Atención al detalle y habilidades para la resolución de problemas.
Condiciones: Horario de entrenamiento: Lunes a Viernes, Disponibilidad de 8-8 (Se asigna un horario entre ese rango).
Contrato indefinido.
Requerimientos: Educación mínima: Bachillerato / Educación Media Palabras clave: servicio, service #J-18808-Ljbffr
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