Spanish-English Dental Admin Assistant

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

This is a remote position.
Schedule: 40 hours per week Thursday to Monday, 12PM - 9PM EST with 1 hour unpaid break Tuesday and Wednesday rest days Client Timezone: Eastern Time (ET) Client Overview Join a thriving dental practice in the heart of Washington, DC, that's revolutionizing patient care through cutting-edge digital marketing strategies.
This forward-thinking practice is dedicated to providing top-notch dental services while leveraging modern technology to enhance patient acquisition and care.
As a key player in their growth strategy, you'll be at the forefront of patient communication, utilizing state-of-the-art CRM systems to manage leads and schedule appointments.
Job Description Embark on an exciting career as a Bilingual Dental Admin Assistant that's redefining patient care in the digital age.
In this pivotal role, you'll be the first point of contact for potential patients, leveraging your exceptional communication skills in both English and Spanish to guide them through their dental care journey.
You'll manage a high volume of leads generated through cutting-edge Facebook and Google advertising campaigns, utilizing your expertise in lead conversion and appointment scheduling to drive practice growth.
This position offers a unique blend of customer service, healthcare administration, and digital marketing, providing you with a diverse skill set in a rapidly evolving field.
As a virtual team member, you'll enjoy the flexibility of remote work while making a tangible impact on people's dental health and the practice's success.
Responsibilities Respond swiftly to incoming leads from innovative Facebook and Google advertising campaigns, ensuring no opportunity is missed Engage potential patients through multiple channels including phone, text, and email, providing personalized communication to address their dental care needs Convert warm leads into scheduled appointments for free exams, X-rays, and consultations, maximizing the practice's patient acquisition efforts Manage and nurture a substantial database of existing leads, implementing strategic follow-up processes to re-engage potential patients Utilize the advanced Go High Level CRM system to efficiently track, manage, and analyze lead data, contributing to the practice's data-driven approach Conduct all patient interactions with the highest level of professionalism and empathy, seamlessly switching between English and Spanish as needed Uphold strict HIPAA compliance standards in all patient communications and data handling, ensuring the utmost privacy and security Requirements Fluency in both English and Spanish, with excellent written and verbal communication skills in both languages Minimum of 3 years of experience in medical or dental administrative roles, demonstrating a strong understanding of healthcare operations Proven proficiency in CRM systems, with specific experience in Go High Level CRM preferred Outstanding customer service skills with a patient-centric approach and the ability to build rapport quickly Demonstrated ability to work independently, manage time effectively, and thrive in a fast-paced, results-driven environment HIPAA compliance certification or willingness to obtain certification promptly Exceptional multitasking abilities to handle approximately 80 new leads per week while managing ongoing follow-ups Comfortable with a flexible work schedule that may include some evening hours to accommodate patient needs Strong technical aptitude with the ability to quickly adapt to new software and remote work tools Passion for contributing to improved dental health outcomes and practice growth

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