Administrative Assistant Zr_20987_Job

hace 7 días


Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

This is a remote position.
Admin.
Assistant 20 hours per week, schedule between 9 AM to 6 PM Florida time As an Adminitrative Asistant, you'll work closely with our  Customer Success Manager (CSM)  to support students, manage key processes, and ensure smooth operations.
This role is ideal for someone  organized, detail-oriented, tech-savvy, and proactive , who enjoys engaging with people and following structured processes.
Responsibilities: Assist the  Customer Success Manager  in ensuring students have an outstanding experience.
Follow checklists and handle repetitive administrative tasks with accuracy.
Manage student interactions via  email, our Facebook group, and CRM (Go High Level) .
Be comfortable on  Zoom calls and on-camera  for a few hours each week to support student calls.
Monitor and respond to student inquiries, ensuring timely follow-up.
Maintain and update CRM records, ensuring accurate tracking of student progress.
Support onboarding and retention efforts by tracking student engagement and assisting with communication.
Identify and escalate any student concerns or issues to the  CSM  for resolution.
Assist in tracking metrics and generating reports to improve the student experience.
Requirements Highly organized  with strong attention to detail.
Tech-savvy  and adaptable to new tools (experience with  Go High Level CRM  is a plus).
Proactive  and able to anticipate needs before they arise.
Strong  communication skills —both written (for emails/Facebook group) and verbal (for Zoom calls).
Comfortable following  structured processes and checklists .
Enjoys working in a  fast-paced, team-oriented environment .
Past experience in a  customer success, admin, or support role  is preferred.
Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_20987_JOB



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