Emails/chats Customer Success Representative

hace 2 semanas


San Vicente Ferrer, Colombia TaxDome A tiempo completo

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. We’re looking for an outgoing sales representative to communicate with new customers to generate new revenue and retain existing customers.

**About the team**:

- We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting or even be good at math. But we expect you to be prepared to understand our users' needs in order to offer more effective assistance
- Our team is 300+ people (in over 40 countries) - we are a distributed team built on the principle of self-management
- Access to management - you will collaborate closely with the Head of Customer Support (along with the sales team) in a supportive environment

**Customers love us**:
We have over 5,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share.

**Customers will love you**:
**Responsibilities**:

- Find workarounds and best solutions for customers
- Follow standard processes and procedures when it comes to providing resolutions
- Stay up to date with the latest updates on system information and process changes
- Proactively identify issues that may affect customers and escalate them for resolution.

**Our expectations**:

- Excellent Written and Verbal English communication
- Any other language will be a plus
- Experience in a Customer Service environment or an international business setting
- Basic tech knowledge
- Experience in the SaaS industry is a plus
- Willing to accept new challenges
- Own equipment (PC or laptop, web camera, etc.)
- Excellent internet connection

**Work format**: independent contractor, EST

**Salary range**: Compensation: 11-18k+ per year, depending on experience.

**Benefits**:

- Work closely with the C-Level team
- Bonus program
- Personal growth
- Remote - flexible working location

**Job Type**: Contract
Contract length: 48 months

Pay: $60,000,000 - $70,000,000 per year



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