![Callnovo](https://media.trabajo.org/img/noimg.jpg)
Full Time Customer Service Position for Female
hace 3 semanas
Callnovo is seeking a dedicated, full-time **female** Customer Service Representative who is fluent in English (without accent) to join our dynamic team. This remote position offers flexibility and the opportunity to work from the comfort of your home.
**Working Hours**:
11 AM - 7 PM Pacific Standard Time, Monday to Friday
**Responsibilities**:
- Make outbound calls to follow up on active orders and upcoming deliveries
- Process return/refund requests and address other product and shipping issues
- Document all customer interactions in detail within our CRM
- Communicate order status, shipment times, and answer product questions
- Guide customers on Amazon store policies and best practices for purchase and returns
- Create daily reports and maintain effective communication on our internal team chat
**Requirement**:
- Professional English Communication Skills
- 2 years in customer service focused roles with prior US client experience preferred
- Experience with Amazon platform and related policies is a plus
- With proper environment to support a remote position
- Able to support Pacific Timezone
Pay: $2,400,000 - $3,000,000 per month
Application question(s):
- How many years of ONLINE customer service experience do you have? Do you have any Ecommerce experience?
- Are you familiar with Wigs products? Did you have any experience work or personal use for this kind of product?
- The mainly responsibility for this position is to make outbound calls for order confirmation or customer service, are you fine with it?
- What is your current work status? When are you able to start work with us?
- Are you open to accept a Freelance Contract which only pay you for the work hours, no further benefits. If so, what is your expected salary?
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