Associate Customer Adoption Manager
hace 2 semanas
Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.
Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
On a daily basis you will....
- Work towards becoming a Subject Matter Expert (SME)
- Develop best practices within your areas of expertise and be a champion for customer adoption
- Help customers focus on their goals and drive the engagement towards continuous improvement
- Manage multiple customer engagement initiatives and multiple customers
- Forge strong partnerships with customers and colleagues
- Manage the CAM engagement with a customer using strong project management practices while also developing solutions to business problems
- Take ownership of your customer’s continued success by ensuring proper adoption of the platform
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
- Create and/or improve templates, training and presentations
- Share relevant prior experiences with customers and colleagues
- Provide assistance to colleagues where needed
- Work well in both individual and team settings both on and off client sites
- 2+ years of experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
- Experience with Software as a Service is a must.
- Minimum bachelor’s degree required or equivalent related experience - master’s degree a plus
- Good background in customer/client management
- Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
- Strong organizational skills
- Analytical thinking
- Strong problem-solving abilities
- Ability to work in a team environment and share best practices regularly
- A bias for action and be comfortable with navigating complexity and ambiguity
- A relentless customer champion, stopping at nothing to ensure their success
How to stand out:
- An understanding of Procurement and/or Finance processes
- Be able to build a strong relationship with the customer, creating a solid plan for optimisation and maximisation of the use of the platform
- Strong curiosity of understanding how things work. Don’t be satisfied with just knowing the answer, have the desire to understand the underlying fundamentals
- High energy team player with a bias for action. A ‘can do’ attitude to work that needs to get done as part of a high-growth / fast paced company, and all the dynamics involved
The culture at Coupa is why Coupa is certified as a “Great Place to Work” by the Great Place to Work organization. At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_
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