Support Field Engineer
hace 5 meses
**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
**Department Overview**: NOLA Central America& Caribbean Support
**Providing Level III technical support to end customers both remotely and on-site.
- Troubleshooting, maintaining, and managing highly technical Motorola communication systems.
- Serving as the primary contact between Motorola Support Teams and customers for Level III case escalation and follow-up.
- Visiting customer facilities to perform preventive and corrective maintenance.
- Coordinating with customers and conducting scheduled technical support activities.
- Collaborating with customers and company personnel to identify technical issues, determine solutions, and assist in implementing fixes.
- Providing technical feedback to engineering teams regarding product changes and enhancements.
- Continuously following up on troubleshooting until services are fully restored.
- Preparing detailed reports and sharing information with customers regarding the technical support activities delivered.
- Effectively interacting and communicating with customers to ensure a seamless support experience.
**Basic Requirements**:
- Bachelor's Degree in Electronics or Telecommunications Engineering with a minimum of 3 years of experience in the implementation and technical support of radio communication systems.
- Networking Certifications (e.g., CompTIA Network+, CCNA, Juniper, etc.).
- Proficiency in working with HP Servers and Networking equipment.
- Knowledge of APCO P25 and ETSI TETRA radio communication standards.
- Proficiency in the use of RF test equipment and hand tools.
- Fluent in English.
**#LI-WC1**
**#LI-ONSITE**
**Travel Requirements**:
***Relocation Provided**:
***Position Type**:
**Referral Payment Plan**: Yes
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