Senior Technical Support Engineer

hace 4 semanas

Desde casa, Colombia CSG A tiempo completo

Hi, I'm

Erika Plazas,

your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to Software DevOps Engineer Lead to contribute to developing an understanding of cloud operations handles all production deployments of our developed software and supports the services that run on that software. We strive to keep operational costs down while keeping our services up.
- You will provide support to customers
- You will work with the Tech Ops team to support our cloud environments and services
- Support the development teams in their daily usage of our cloud platform
- You will create documentation that the software needs
- Take an on-call shift for production support out of business hours with a normal rotation.

You should have
- Bachelor's degree in computer science, computer engineering-related field, or equivalent experience
- Proficiency in English in a business environment
- Minimum 4 years of experience to support a Saas/PaaS platform
- Proficiency in Cloud environments AWS, AZURE, or Google Cloud
- Experience supporting databases PSQL or MYSQL
- Experience working with Node, JavaScript, Python, and Terraform

Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
- A game changer - you dream big and push the limits of what's possible to improve for yourself and others
- A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
Colombia Remote

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