Sea Logistics Operational Care Specialist

hace 7 días


Bogotá Cundinamarca, Colombia Kuehne+Nagel A tiempo completo

El Especialista de Atención Operativa de Logística Marítima, es responsable de gestionar la coordinación de los envíos de los clientes asegurando la capacidad con las navieras, agentes y Terminales calificados. - El Especialista de Atención Operativa será parte del equipo (Operational Care Center) responsable de coordinar las actividades tales como: ejecución de la entrada de datos requeridos, generando la documentación requerida, y enlace con nuestros especialistas de atención al cliente para garantizar que se cumplan con los requerimientos. Todas estas actividades deben realizarse en cumplimiento con las normas y regulaciones que rigen el transporte marítimo y los protocolos del país.
** Your Role**: Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia.
** Your Responsibilities**:

- Realizar la preparación del embarque
- Realizar la solicitud de la reserva de los clientes ante la naviera en nuestro sistema operativo para los envíos de Exportación
- Coordinar con el especialista de Atención al cliente, navieras y agentes para la importación y exportación del embarque
- Revisar y asegurar el cumplimiento de las instrucciones de embarque, aclarar cualquier desviación o conflicto teniendo en

cuenta las regulaciones del país, la información documental e itinerario.
- Informar de manera inmediata, problemas o discrepancias al supervisor o Gerente de la división.
- Monitorear el desempeño operativo de las navieras, Agentes entre otros proveedores y escalar/generar conciencia en el caso

donde no se esté cumpliendo con los compromisos acordados.
- Trabajar con el equipo de Atención al cliente para la implementación de cuentas, y garantizar una buena transición
- Apoyar al equipo de Atención al Cliente en la resolución de quejas

**Your Skills and Experiences**:
Profesional
- Comercio Internacional, Finanzas;
Ingles - Intermedio.

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Talent Sourcing Center



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