Customer Sucess Specialist

hace 4 meses


Desde casa, Colombia RVStaffing A tiempo completo

**Vertex Management**_ is a healthcare consulting firm that offers specialized services to medical practices. Their primary focus is on helping these practices expand their reach and improve their overall effectiveness. Their comprehensive consulting services aim to maximize the potential and profitability of medical practices in a rapidly evolving healthcare landscape.

**What You'll Do**
- Cultivate and maintain relationships with healthcare providers and referral sources.
- Identify and establish new partnerships for healthcare referrals.
- Collaborate with internal teams to develop referral management strategies.
- Ensure seamless communication and collaboration with healthcare providers.
- Educate providers on our unique services and programs.
- Communicate patient eligibility criteria and provide updates to referral partners.
- Monitor patient outcomes and satisfaction metrics for improvements.
- Implement initiatives to enhance the patient journey.
- Address and resolve challenges or concerns from patients and partners.
- Contribute to continuous improvement of patient lifecycle processes.
- Stay informed about industry trends and market conditions.
- Provide insights and recommendations for referral strategy.
- Advocate for patients' needs and contribute to patient-focused strategy.

**What You'll Bring To The Team**
- Minimum of 3 years of experience in Client Success, Relationship Management, or related field.
- Strong understanding of healthcare services and referral processes (plus).
- Exceptional interpersonal and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong proficiency in English language (B2+ required)
- A US Visa is required for travel (once every quarter)

**We Offer You**
- Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado).
- One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance for you plus a family member
- 50% daily on a partnered restaurant for lunch

**Salary**: $5,000,000 - $7,000,000 per month



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