Technical Support Associate
hace 3 semanas
Requisition ID: 212564
Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.
Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.
**_
Purpose_**
Contributes to the overall success of the GTEP INFRAOPS in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
**_
Accountabilities _**:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Responsible for day-to-day operations of Windows Application Support and Software Upgrades.
- Work with Operating System Support Teams, Business Owners, and Application Development Teams to provide the best support to our client.
- Work with Windows Server Build and Server Decommission process.
- Coordinates the planned change activities and Change Management Process and implement them within the bank standard.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
**_
Reporting Relationships (Job Titles only)_**:
**Primary Manager**:
**_ (include secondary Manager if applicable)_**
**Primary: Team Lead**:
**Direct Reports**:
Team lead
**Shared Reports (solid/dotted if applicable)**:
**_
-**:
**_Dimensions_**:
- You will be part of 13 members globally including Canada, Colombia, and India.
- Provide Windows Application support for several countries globally including Canada, the U.S.,, Singapore, London, Malaysia, Ireland etc.
- Expected to provide support on weekend and after-hours escalation on-calls.
- GTEP - (Infrastructure Operations) provides technology solutions and platforms supporting Global Banking & Markets (GBM), Global Risk Management (GRM), as well as Canadian & International Banking.
**_
Education / Experience / Other Information (include only those that are specific to the role)_**:
- _Post-secondary education in an Information Technology stream or Equivalent _
- _You have 1.5+ years of technical working experience with supporting 24x7 IT systems in multi-platform, multi-site, mission critical environments._
- _You are a strong communicator (verbal/written)._
- _You have 1.5+ years of technical working knowledge of Trading Application Support _
- _You have 1.5+ years of Hands-on experience with Windows Operating System Server Support and Application Support._
- _Depth knowledge and experience with any ticketing system._
- _You possess solid organizational and time management skills._
- _You are adept at working independently on projects and duties without constant supervision._
- _Working experience with virtual servers (VMWARE/ Clouds)._
- _Working experience with scripting and automation tools would be an asset (Powershell and Batch scripting)._
Li-Hybrid
Location(s): Colombia : Bogota : Bogota
ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.
-
Technical Support Associate
hace 1 mes
Bogotá, Cundinamarca, Colombia Group COS A tiempo completo**We're Hiring!** Are you looking for an exciting opportunity to grow professionally? We have an **open position** for: **Bilingual Technical Support Associate** **Location**: Cr 93 #19-58 Bogotá **Work Mode**: 100% on-site **What do we offer?** **Salary**: $2,800,000 + commissions up to $200,000. **Schedule**: Monday to Friday, rotating shifts between...
-
Technical Support Associate
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout IngepsyIngepsy is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. Our mission is to provide innovative solutions for end-user computing systems.Job OverviewWe are seeking an experienced Technical Support Associate to join our team. This role will be responsible for providing second-level triage and support for...
-
Technical Support Associate
hace 3 días
Bogotá, Colombia Scotiabank A tiempo completoThanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Purpose Contributes to the overall success of...
-
Technical Support Associate
hace 3 días
Bogotá, Colombia Buscojobs Colombia A tiempo completoRequisition ID : 212564 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Purpose Contributes to...
-
Technical Support Associate
hace 3 días
Bogotá, Colombia Publicisgroupe A tiempo completoCompany description Publicis Re:Sources is the backbone of Publicis Groupe, the world’s most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis...
-
Technical Associate- Digital Innovator
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completoJob OverviewWe are seeking a highly skilled Technical Associate to join our team at ScotiaTech, a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.
-
Tech Support Associate
hace 5 días
Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completoAbout the CompanySupportYourApp is a global leader in premium outsourced customer support services for tech companies worldwide.Salary and BenefitsWe offer a competitive compensation package in USD, with good bonuses for referrals and paid intensive training and probation. Additionally, you'll enjoy a flexible schedule, work-life balance, and responsive...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoJob OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoAbout the RoleAre you passionate about delivering exceptional technical support and ensuring customer satisfaction?We are seeking a highly skilled Technical Support Consultant to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients via various communication channels.Main Responsibilities:Resolve...
-
Systems Support Associate
hace 3 días
Bogotá, Colombia Scotiabank A tiempo completoTitle: Systems Support Associate Requisition ID: 209150 We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose Contributes to the overall success of the Strategy & Delivery Management , Global HR Technology globally ensuring specific individual goals, plans, initiatives are executed /...
-
Technical Solutions Associate
hace 4 semanas
Bogotá, Colombia Scotiabank A tiempo completo**Requisition ID**: 211975 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **_ Purpose_** Transaction and Integration Services (TIS) team is looking for a Technical Solution Associate who enjoys technology and is comfortable working with business, technical and support staff to address all business...
-
Technical Support Expert
hace 1 mes
Bogotá, Bogotá D.E., Colombia Supportyourapp Inc. A tiempo completoAbout UsSupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services for global tech companies.Job OverviewWe are seeking an experienced Technical Support Expert to join our team. As a key member of our support team, you will provide exceptional customer experiences via chats and emails, ensuring...
-
Technical support manager
hace 2 meses
Bogotá, Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager.This is the full Job description:About the roleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
-
Technical support manager
hace 4 semanas
Bogotá, Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager. This is the full Job description: About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
-
End User Technical Support Associate
hace 4 semanas
Bogotá, Colombia Scotiabank A tiempo completo**Requisition ID**: 212526 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **Purpose** Contributes to the overall success of the Employee IT Services / ETSS ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives....
-
Technical Support Expert
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoJob Title: Technical Support ExpertLocation: Remote (EST Timezone)
-
Technical Associate
hace 3 días
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout IngepsyIngepsy is a leading technology hub located in Bogota, Colombia. Our company is committed to innovation and excellence in software development.Job SummaryWe are seeking a skilled Technical Associate to join our team. This role involves overseeing the technical aspects of a software team, making design decisions, and supervising system...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completoAre you passionate about delivering exceptional technical support and helping customers succeed? We're looking for a skilled Technical Support Consultant to join our team! About the Role: As a Technical Support Consultant, you will be responsible for providing top-notch customer support to clients from around the globe. Your primary goal will be to...
-
Technical support manager
hace 2 meses
Bogotá D.C., Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Technical Support Manager. This is the full Job description: About the role This position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world class service, and creating permanent...
-
Medical Support Associate
hace 1 semana
Bogotá, Bogotá D.E., Colombia UnitedHealthcare A tiempo completoCompany OverviewUnitedHealth Group is a leading health care company that aims to create a better health care system. With a strong commitment to innovation and change, we strive to improve the lives of millions of people around the world.About the RoleWe are seeking a Medical Support Associate to join our team. As a key member of our health care team, you...