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Help Desk Agent Level 1 English, French and Spanish
hace 3 semanas
**Summary of the position**
Exceptional interpersonal skills, with a focus on listening and questioning skills.
ENGLISH LEVEL B2+, FRENCH AND SPANISH
A strong working knowledge of computer systems, hardware, and software.
Experience to troubleshoot and diagnosing IT issues
Experience on help desk support as L1 supporting IT related issues on Microsoft OS, Office 365, Active Directory.
Strong English comprehension and communication skills
Relieble internet and power. Experience using Ticketing Systems.
Follow all processes and troubleshooting guides as explained in the knowledge base.
Escalate the issue/problem to proper tier 2 and 3 support team members when needed
WORK AT HOME 100%
Tipo de puesto: Tiempo completo
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