Team Leader Customer Solution Specialist
hace 17 horas
Nombre de la Posición: Team Leader Customer Solution Specialist
Ubicación de la posición: Cali, Colombia
En DHL Global Forwarding, las personas son lo más importante. Por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. Nos encontramos en la búsqueda de nuestro próximo Team Leader Customer Solution Specialist para afrontar el reto de supervisar y garantizar que la operación a nível marítimo de Cali y el Valle del Cauca y los procesos relacionados: financieros, operativos, de servicio al cliente, etc, se ejecuten de la mejor manera.
Responsabilida
des Clave:
- Asegurar el cumplimiento de los requerimientos de clientes y que los mismos sean atendidos de forma efectiva y profesional; además de ejecutar acciones preventivas y correctivas para las posibles desviaciones operativas.
- Interactuar con ventas, producto y centros de servicio globales si es requerido.
- Liderar, supervisar, organizar y conducir el desempeño de los especialistas de operación.
- Interactuar con proveedores, desarrollar SLAs y monitorear el cumplimiento de indicadores de desempeño de los mismos; solicitar acciones preventivas y correctivas para las desviaciones.
- Lidera los ejercicios de análisis de evaluación de riesgos para la operación marítima.
- Brindar soporte en el incidente y la solución de excepciones.
- Identificar las necesidades y oportunidades de entrenamiento para desarrollar habilidades de alto desempeño en el departamento.
- Colaborar con todas las áreas de DHL para asegurar un flujo eficiente y efectivo de operación.
- Analizar costos y proponer medidas y acciones de mejoramiento bajo las directrices y políticas de calidad establecidas por la organización.
- Establecer, controlar y proponer mejoras operativas para el fiel cumplimiento del presupuesto establecido.
- Detectar y gestionar las posibilidades de nuevas oportunidades de negocio.
Requisitos/Exp
eriencia:
- Profesional en comercio exterior, administración de empresas, o afines.
- Preferiblemente especialización en logística y/o comercio internacional.
- Manejo avanzado del idioma inglés escrito y hablado.
- Manejo avanzado de Excel.
- Extenso conocimiento operativo en el negocio marítimo y de logística.
- 5 años de experiência en Freight Forwarder.
Habilidades Clave / Competencias:
- Capacidad de liderazgo.
- Alto nível de servicio.
- Capacidad para tomar decisiones.
- Relacionamiento con clientes y proveedores.
- Manejo de KPIs.
¿Por qué hacer parte del equipo DHL?
En DHL, serás parte de un equipo sólido que respeta a sus empleados, la sociedad y el medio ambiente. Interactuarás con personas de todo el mundo y tendrás la oportunidad de experimentar el espíritu internacional único de DHL. Ofrecemos beneficios y programas para ayudarte a administrar tu tiempo en el trabajo y fuera de él para lograr un equilibrio saludable entre el trabajo y la vida personal. Ofrecemos planes de compensación, incentivos y bonos altamente competitivos.
Además, DHL ofrece lo siguiente:
Tiempo Flexible: días libres remunerados para disfrutar.
Bono anual por cumplimiento de objetivos.
Póliza de Salud.
Seguro de vida.
Descuentos en productos y servicios.
Modalidad híbrida en posiciones
administrativa
s.
Como la empresa de logística líder en el mundo, DHL ofrece una amplia gama de interesantes desafíos y oportunidades laborales en nuestras diferentes divisiones en todo el mundo. Nuestro sistema de gestión del desempeño nos ayuda a reconocer tu potencial, evaluar tu desempeño y planificar continuamente el desarrollo de tu carrera en DHL. Siempre te capacitaremos para asumir
responsabilida
des y fomentaremos tu crecimiento, personal y profesional.
Estamos orgullosos de nuestra historia y de lo que hemos creado, un líder del mercado global con 30 000 empleados apasionados. Nuestra aspiración es convertirnos en el líder indiscutible en nuestra industria, cuando la gente piensa en Forwarding; queremos que piensen en DGF, porque tenemos:
La red global más grande con más de ~30,000 empleados apasionados
Los procesos más eficientes y los tiempos de respuesta más rápidos
Las mejores soluciones y el mejor servicio al cliente
Nuestra Visión: La Compañía de Logística para el Mundo
Nuestra Misión: Excelencia. Entregas Simples.
Nuestro Propósito: Conectamos personas, mejorando sus vidas.
Nuestros Valores: Respeto y Resultados
Nuestros objetivos: empleador, proveedor e inversión preferido.
Acerca de DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) es el líder mundial en servicios de carga aérea y uno de los principales proveedores de servicios de carga marítima. Alrededor de 30.000 empleados trabajan para garantizar el transporte de todo tipo de envíos por vía aérea o marítima. Las soluciones de logística de DGF abarcan toda la cadena de suministro, desde la fábrica hasta el taller. También incluyen servicios especiales relacionados con el transporte.
Nuestro modelo de negocio se basa en la intermediación de servicios de transporte
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