Quality Analyst New Power Mexico
hace 3 meses
**Who We Are:Â **Â Â
ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We're proud to call ourselves innovative leaders in the industry and value how we've been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. We're Great Place to Work certified and offer an award winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand our work from home solutions and our brick & mortar locations too. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We're proud to provide you a career path that will support your development and growth. It is a win-win and we love promoting from within too. During your on boarding experience, we'll teach you the necessary skills as well as the in and outs for this particular role. ContactPoint 360 Inc., is not just somewhere to get a pay cheque but a place that you can call your work-home and thrive to your highest potential both professionally and personally.
**Conditions**
- Basic Salary: 2'300.000 COP
- Bonifications: 500.000 COP
- Schedule: 48h per Week
- Days off: based on ops needs
- Work at home: Not available
- Your English level must be B2 and above,
**You will be responsible for**:
- The evaluation and documentation of the client's transaction to ensure that accurate and consistent information is provided to our client, deliver a quota set by the quality control supervisor / manager based on the necessary requirements.
- The key focus is evaluating to ensure that all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience while driving quality to outperform our critical targets, all internal and external calibrations and housed when needed.
- Meet skill requirements attend call audit workshops Monitor calls as prescribed guidelines, provide feedback to management team, as needed, deliver training sessions to agents on key metrics to drive numbers with operations Identify and highlight modes in the process. Identify unethical practices / behaviors.
- Conduct new hire introductions and sales / customer service workshops where appropriate Share best practices with operations and training.
- Answer calls to ensure alignment with the supported campaign Create a performance report as part of campaign support.
- Submit necessary additional request from the quality control department to support operations
-
Quality Analyst
hace 4 meses
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for a Quality Analyst at GroupCOS! Are you looking for a new position in your career? Do you want a new challenge? Do you have experience working with US brands in the collections area? This job is for you! We´re looking for a detail-oriented person, who has good understanding of quality customer treatment and brand loyalty with ability to...
-
Quality Assurance Analyst
hace 3 meses
Bogota, Colombia Symphonic Distribution A tiempo completo**Quality Assurance Analyst** **About the company //** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and...
-
Quality Assurance Analyst
hace 3 meses
Bogota, Colombia Anthology, Inc. A tiempo completoQuality Analyst Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve...
-
Quality Assurance Analyst
hace 4 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Quality Analyst
hace 4 meses
Bogota, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Quality Assurance Tester/analyst
hace 3 meses
Bogota, Colombia Staffcare A tiempo completoTitle**:Senior Quality Assurance Tester/Analyst** Location**:Bogota, Colombia** Duration**:1+ Years** **Job Title: Senior Quality Assurance Tester/Analyst** **About the Company**:As part of our ongoing growth and development, we are seeking a highly skilled and experienced Senior Quality Assurance Tester/Analyst to join our team for a critical...
-
Commercial Quality Analyst
hace 3 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Success Operations Analyst
hace 4 meses
Bogota, Colombia Doctoralia Mexico A tiempo completoDescripción de la empresa Doctoralia es la plataforma líder que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de...
-
Quality Analyst
hace 4 meses
Bogota, Colombia Continuum Global Solutions A tiempo completoBogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...
-
Customer Success Operations Analyst
hace 7 días
Bogota, Colombia Doctoralia Mexico A tiempo completoDescripción de la empresaDoctoralia es la plataforma líder que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de...
-
New Customer Coordinator
hace 4 meses
Bogota, Colombia AlignTech A tiempo completo**Join a team that is changing millions of lives.** Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...
-
IT Quality Intmd Analyst
hace 3 meses
Bogota, Colombia Citi A tiempo completoThe IT Quality Senior Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
-
System Analyst
hace 4 meses
Bogota, Colombia Atlantic Talent Services A tiempo completoThe System Analyst role involves crafting requirements and ensuring their effective implementation throughout the entire process. This includes conducting meetings with stakeholders to comprehend and document their needs, as well as guaranteeing the successful reception of developments by clients. The System Analyst also ensures the seamless integration of...
-
Quality Analyst
hace 4 meses
Bogota, Colombia IGT Solutions Private Limited A tiempo completoDo you love traveling? Do you have experience in BPO? We are looking for a Quality Analyst to join our team! As a QA we need you to: - To have at least 12 months of quality experience and customer service skills in BPO related to Traveling. - Work Commitment and motivation for the team - Problem-Solving Ability - No Schedules Restrictions Mandatory...
-
Regional Demand Planning Sr. Analyst
hace 3 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Regional Supply Planning Sr Analyst
hace 3 meses
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Quality Analyst
hace 4 meses
Bogota, Colombia Cabify A tiempo completo**Job description TN Quality Analyst** **¿Quieres cambiar el mundo?** Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares...
-
Cx Quality Assurance Analyst
hace 3 meses
Bogota, Colombia DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Talent Acquisition Specialist
hace 3 meses
Bogota, Colombia Doctoralia Mexico A tiempo completoCompany Description Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la...
-
Cx Quality Assurance Analyst
hace 3 meses
Bogota, Colombia DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...