Cx Quality Assurance Analyst
hace 6 meses
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
We are looking for a Quality Assurance Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you
As a Quality Analyst you will participate in diverse quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people.
In this position you will be part of the QA strategy, contributing in:
- Tracking customer feedback to identify successes, gaps, errors, and non-conformity issues through robust processes.
- Focusing on the entire customer journey to suggest process improvement and issue resolution.
Working collaboratively with our BPOs on performance improvement, feedback processing, reporting, data quality, and guiding implementation of change.
Role Responsibilities:
In this role you will:
- Monitor our BPO operations to ensure we are providing a world-class customer service, conforming to company guidelines.
- Serve as a quality advisor and initiate process, technology and people-oriented change using such methods that ensure an efficient and consistent performance.
- Support the implementation of the QA strategy and policies throughout our BPOs in the region to ensure an error-free, efficient, and effective service that leads to high customer satisfaction.
- Conduct analyses and provide insights and reports on customer service performance for the operations team and center managers.
- Build partnership with multiple stakeholders (Vendor Management, Training, WFM, Customer Experience, etc.) to develop approaches that fit the overall strategy.
Role Qualifications:
**Basic Qualifications**
- Bachelor’s degree (required)
- 2+ years of relevant experience in QA is expected
- Mandatory fluent in Spanish and English (Chinese/Portuguese is a plus)
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and data driven
- Capable of quickly aligning to the standards and culture of the company
- Advanced Excel
**Preferred Qualifications**
- Previous experience with customer service, call center or support ticketing platforms
- COPC, Transaction monitoring, Six Sigma background/experience preferred
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
**_
-
Quality Assurance Analyst
hace 7 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Quality Assurance Tester/analyst
hace 6 meses
Bogota, Colombia Staffcare A tiempo completoTitle**:Senior Quality Assurance Tester/Analyst** Location**:Bogota, Colombia** Duration**:1+ Years** **Job Title: Senior Quality Assurance Tester/Analyst** **About the Company**:As part of our ongoing growth and development, we are seeking a highly skilled and experienced Senior Quality Assurance Tester/Analyst to join our team for a critical...
-
Quality Assurance Analyst
hace 6 meses
Bogota, Colombia Symphonic Distribution A tiempo completo**Quality Assurance Analyst** **About the company //** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and...
-
Cx Quality Assurance Analyst
hace 6 meses
Bogota, Colombia DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
English Speaking Quality Assurance Analyst
hace 7 meses
Bogota, Colombia Besedo Colombia A tiempo completoAre you looking to develop in the company and keep learning? Do you want to contribute to the company´s growth? Are you interested on fashion and have a high attention to details? If you have said yes to this questions, then check out this opportunity! As an English Speaking Quality Assurance Analyst your task is to make sure our clients succees by...
-
Analista Quality Assurance
hace 7 meses
Bogota, Colombia Marsh A tiempo completo**Anímate a formar parte de una empresa multinacional como es MMC!**: **Analista - Quality Assurance**: **¿Qué tenemos para ti?**: Una empresa con una marca y resultados sólidos a la altura. Oportunidad de interactuar con otras áreas del negocio para comprender el alcance total de la relación y el servicio con el cliente. Grupos de recursos para...
-
Analista Quality Assurance
hace 3 meses
Bogota, Colombia Marsh A tiempo completo**Anímate a formar parte de una empresa multinacional como es MMC!**:**Analista - Quality Assurance**:**¿Qué tenemos para ti?**:Una empresa con una marca y resultados sólidos a la altura.Oportunidad de interactuar con otras áreas del negocio para comprender el alcance total de la relacióny el servicio con el cliente.Grupos de recursos para empleados...
-
Quality Assurance Tester
hace 6 meses
Bogota, Colombia Soft Dev Team A tiempo completoWe are seeking a talented QA Tester to join our team! If you are passionate about software quality, have experience in both automated and manual testing, and possess excellent English language skills, then this position is perfect for you! **Requirements**: - Minimum of 3 years of proven experience in quality assurance, both in automated and manual...
-
Quality Assurance Analyst
hace 6 meses
Bogota, Colombia Anthology, Inc. A tiempo completoQuality Analyst Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve...
-
Quality Assurance Engineer
hace 7 meses
Bogota, Colombia KinPOS Selected A tiempo completo**¡Garantiza la calidad y confiabilidad del software como QUALITY ASSURANCE ENGINEER!** ¿Eres un apasionado por la calidad del software y te motiva garantizar que las soluciones tecnológicas sean robustas y confiables? Si es así, ¡estamos buscando un talento como tú para unirse a nuestro excepcional equipo! **¿Qué buscamos?** Buscamos un **Quality...
-
Quality Assurance Manager
hace 6 meses
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Quality Assurance
hace 6 meses
Bogota, Colombia Typescouts A tiempo completo**Position**: Quality Assurance Specialist **Working Hours**: Monday - Friday, 9 am - 5 pm EST - working in North American company **Salary**: $1400 - $2000 USD / month Please submit your resume in English. **About the Company**: **We offer two main products**: a member data platform, and a web and e-commerce platform. Our member platform is the world's...
-
Quality Assurance Team Lead
hace 6 meses
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** **About the Job** We’re changing the way people think about customer service, and we need your help! We’re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in...
-
Quality Assurance Team Lead
hace 6 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Quality Assurance Senior
hace 6 meses
Bogota, Colombia Indra Colombia LTDA A tiempo completoDescripción de la oferta **More digital. More human. More Minsait.** - Somos una empresa líder global de tecnología y consultoría digital que conecta personas, tecnología y negocios para generar crecimiento, transformación e impacto positivo y sostenible.- Buscamos Quality Assurance Senior con ganas de trabajar en nuestros equipos...
-
Quality Assurance Clerk
hace 6 meses
Bogota, Colombia Amentum A tiempo completoTHIS POSITION ONLY APPLIES FOR COLOMBIAN NATIONALS - Technical degree or certification in a quality-related field (e.g., quality control, inspection technology) or a related technical field (Industrial Engineering, Logistics Administration, Supply Chain Management, Business Administration, etc.) - Minimum of 1 year of experience in a quality assurance role...
-
Quality Assurance Coach
hace 6 meses
Bogota, Colombia Nuvei A tiempo completo**Quality Assurance Coach** - Bogota, Colombia_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable...
-
Quality Analyst
hace 6 meses
Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completoWe are looking for a Quality Analyst at GroupCOS! Are you looking for a new position in your career? Do you want a new challenge? Do you have experience working with US brands in the collections area? This job is for you! We´re looking for a detail-oriented person, who has good understanding of quality customer treatment and brand loyalty with ability to...
-
Quality Assurance and Training Manager
hace 7 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Quality Assurance Engineer
hace 6 meses
Bogota, Colombia Capgemini Engineering A tiempo completo**Quality Assurance Engineer**: **Hybrid position: Bogota, Colombia - Quality Assurance Engineer**: Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine...
