New Customer Coordinator

hace 2 semanas

Bogota, Colombia AlignTech A tiempo completo

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

As a New Customer Coordinator, you will be responsible for guaranteeing the excellence on the execution of the New Customer program in Ortho Channel. Reporting directly to Mexico Sales Leader you will bring learnings and insights regarding all the steps of the program focusing on delivering a positive customer experience and driving growth by continually understanding business and customer needs.

**In this role, you will**
- Be responsible for the execution of the New Customer Journey in Ortho Channel trough frequent alignment with crossfunction stakeholders: Clinical Support, CommOps, Sales, Clinical Education among others;
- New Customer Program sales execution KPIs follow-up and analysis;
- New Customer Nps follow up and analysis;
- Strategy definition regarding leads;
- Provide constant information and data regarding the evolution of the NC journey to Mexico Sales Director.
- Propose solutions based on customers feedbacks and business insights focused on reducing the number of inactive Doctors and the achievement of 30% of Doctors certified per quarter with activation of 3 cases each.
- Plan and execute sales strategy to determine practice vision, identify gaps, and establish solutions to drive growth.
- Collaborate with other sales teams to learn and guarantee the best results for Mexico Region.

**In this role, you’ll need**
- Dentistry bachelor’s degree.
- 6 years of experience in the segment (experience in clinic and sales functions is preferred).
- Mobility to the city where the position is based.
- Excellent oral and written communication skills.
- Strong multi-tasking as well as problem solving skills.
- Experienced in creating action plans.
- English skills are desirable.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is
**transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our
**Applicant Privacy Policies**
***for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement**

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

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