Guest Services Agent

hace 5 meses

Bogota, Colombia The Upright Company A tiempo completo

**About Cloud9**:
**Cloud9 delivers a comprehensive tech enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challenges of managing larger apartments and high-floor units, which often face higher vacancy rates due to niche market demands. Through our proprietary screening process, we adeptly match these premium properties with the elite segment of STR clientele, unlocking a two-way value proposition. These properties, which typically wouldn't be accessible to this market, find new life with Cloud9. This strategic pairing not only boosts occupancy but also significantly improves the property's overall financial health.
**Job Overview**:
**As a Guest Services Agent, you will be responsible for interacting with guests in an assertive and proactive manner. This includes ensuring timely responses to all inquiries and verifying guests through our screening process. Additionally, you will be responsible for communicating updates regarding guest reservations to the relevant teams. Your role will involve not only effective communication with guests but also coordination with internal teams to ensure proper service delivery.
**Key Responsibilities**:

- **Guest Interaction**:Engage with guests in an assertive and proactive manner to ensure a positive experience. Provide timely and helpful responses to guest inquiries through various communication channels.
- **Guest Interaction by call**:Contact through phone guests to solve any inconveniences is an easy and efficient manner.
- **Verification Process**:Implement our screening process to verify guests, maintaining the security and comfort of our accommodations. Exercise discretion and adherence to privacy protocols during the verification process.
- **Reservation Updates**:Communicate effectively with guests regarding reservation details, updates, and any special requests. Collaborate with internal teams to ensure seamless coordination and execution of guest services.
- **Coordination with Internal Teams**:Work closely with housekeeping, maintenance, and other relevant teams to coordinate guest requirements. Relay important guest information to ensure smooth service delivery.
- **Building Registration**:Facilitate the registration process for guests, ensuring compliance with all relevant policies and procedures. Maintain accurate records of guest registrations and related documentation.
- Reporting and Compliance: Utilize trackers to report on key performance indicators (KPIs) related to guest services. Ensure compliance with established KPIs and contribute to the continuous improvement of service quality. Ability to work flexible hours, including weekends and holidays.

**Qualifications**:
Bachelor's degree in:
Hospitality Management, Business Management, Psychology, Communications.

**Experience**:
3 years on Guest Service Management

Soft Skills

1. Assertive Communications

2. Strong problem-solving and conflict-resolution abilities.

3. Tech-driven

4. Teamwork

5. Detail-oriented

**Salary**: From $3,500,000 per month (open to discussion based on profile)

Ability to commute/relocate:

- Bogotá, Cundinamarca: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor’s (required)

**Experience**:
3 years on Guest Service Management

**Language**:
English C2 (required)

  • Guest Service Agent

    hace 6 meses

    Bogota, Colombia Hilton A tiempo completo

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    hace 6 meses

    Bogota, Colombia Hilton A tiempo completo

    Guest Service Agent (Recepcionista) A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent (Recepcionista), you will serve on the Front Office Team, to provide services...

  • Guest Services Supervisor

    hace 5 meses

    Bogota, Colombia The Upright Company A tiempo completo

    **About Cloud9**: **Cloud9 delivers a comprehensive tech-enabled solution specifically designed for real estate property managers aiming to enhance their short-term rental (STR) operations, while maintaining lease retention. Our expertise lies in addressing the distinct challenges of managing larger apartments and high-floor units, which often face higher...

  • Guest Service Agent

    hace 6 meses

    Bogota, Colombia Hilton A tiempo completo

    A Guest Service Agent (Recepcionista)provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent (Recepcionista), you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Pbx Agent

    hace 7 meses

    Bogota, Colombia Hilton A tiempo completo

    A PBX Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a PBX Agent, you will accept, deliver and respond to Guest and management messages, enquiries and...

  • Guest Experience Expert

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24020482 **Job Category** Rooms & Guest Services Operations **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Supervisor

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Position: Guest Experience Supervisor** **Location: Remote (MST Timezone)** **Work Schedule**:Monday to Friday, 10:00 AM to 07:00 PM (MST)** **About Us**: Our company is a rapidly growing premium short-term rental property management company headquartered in Colorado Springs, Colorado. With a commitment to exceptional customer service and a focus on...

  • Guest Experience Supervisor

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24040121 **Job Category** Rooms & Guest Services Operations **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Service Expert

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24025043 **Job Category** Food and Beverage & Culinary **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24099864 **Job Category** Food and Beverage & Culinary **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Experience Supervisor

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **İş Numarası** 23210111 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat eşitliği...

  • Guest Experience Expert

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Número de Empleo** 24059388 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no consiste solo en que el registro de...

  • Bilingual Agent

    hace 5 meses

    Bogota, Colombia ContactPoint 360 A tiempo completo

    **ContactPoint 360 Inc **., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We're Great Place to Work certified and offer an award-winning culture that...

  • Bilingual Agent

    hace 5 meses

    Bogota, Colombia ContactPoint360 A tiempo completo

    **ContactPoint 360 Inc**., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re Great Place to Work certified and offer an award-winning culture...

  • Sms Sales Agent

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Position: SMS Sales Agent - Latam** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 10:00 AM to 06:00 PM (EST) As an SMS Sales Agent, you will play a pivotal role in our sales process by engaging with leads who have shown interest in our clients' services. Your primary responsibility will be to nurture these leads through SMS...

  • W Insider

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24048117 **Job Category** Rooms & Guest Services Operations **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of Concierge functions in...

  • Dir-operations-c

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Job Number** 24014269 **Job Category** Rooms & Guest Services Operations **Location** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the property's Hotel...

  • Shipboard Medispa Physician

    hace 5 meses

    Bogota, Colombia One Spa World A tiempo completo

    This position is based on a Cruise Ship Education and Experience Requirements - Completed medical education and hold a medical degree from a recognized college or university. - Hold a current valid medical license. - Board certification or similar international certification in Plastic Surgery or Dermatology preferred but not required. - Comfortable with...

  • Guest Experience Supervisor

    hace 5 meses

    Bogota, Colombia Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 24040121 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** W Bogota, Avenida Carrera 9 #115 - 30, Bogota, Capital District, Colombia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Traiter toutes les entrées des clients, vérifier leur...

  • Laundry Attendant

    hace 6 meses

    Bogota, Colombia Hilton A tiempo completo

    Laundry Attendant A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. **What will I be doing?** As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services...