Onstar Sales Spanish South America Coordinator

hace 3 meses

Bogotá Cundinamarca, Colombia General Motors A tiempo completo

**Job Description**:
Availability to work in Bogotá, Colombia in a hybrid regime (3 times per week on site).

**The Role**

The OnStar Sales Leader or OnStar Sales BPL (Sales Business Performance Leader) will be responsible for the sales strategy for OnStar and Connectivity Services through a subscription business model. Leading the contact center sales team and other transactional digital platforms to meet the business sales targets for the spanish South America Countries (Argentina, Colombia, Chile, Ecuador, Peru, Paraguay y Uruguay).

**Responsabilitites**
- Responsible for sales and loyalty strategy based on a subscription business model
- Responsible for the sales channels: Contact Center & Digital Platforms for sales
- Responsible for achieving the business KPIs: Contact Center convertion rate, a high amount of credit card captures, a high customer retention, a low churn and a long permanence of the paid subscribers.
- Set the daily goals for call center sales teams (Inbound, Outbound, Remarkerting and loyalty teams)
- Collect and analyze call center statistics (sales, conversion rates, advisors individuals objective etc.) in order to identify business opportunites and action plans to improve the business performance
- Ensuring an efficient capacity plan to maximize the productivity of resources at contact center with the help of the workforce management team
- Designing a commercial training for contact center advisors
- Designin accurate procedures for contact center and digital channels for sales and customer cacellations
- Developing reports for different departments or senior managers
- Developing technical tools or new system features to improve the business performance with the help of the technical teams.

LI-KR

**Additional Job Description**:
**Required Qualifications**
- Professional in Industrial engineering, Production Engineering or Business Administration with strength in mathematical analysis.
- Fluency English and Spanish.
- Office Advanced.
- Experience managing budget.
- Strong ability to analyze and manage KPIs.
- Professional with outstanding commercial skills and good experience meeting sales targets.
- Experience in sales operations through contact center will be a plus / advantage.
- Experience in subscription business model will be a plus / advantage.
- Excellent organizational and leadership skills with problem solving skills.
- Be positive, patient, resilient and motivated.
- Notable communication and interpersonal skills.

**Preferred Qualifications**:

- Portugues as a plus.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

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