Technical Support

hace 4 semanas

Bogota, Colombia IBM A tiempo completo

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Este rol se especializa en realizar y habilitar soporte técnico remoto de software, hardware y soluciones de IBM. Proporciona asistencia en el soporte técnico a clientes y soporte en campo (SSR) de IBM por medio de conocimientos técnicos en la identificación de problemas en el fuente/determinación de problemas. Utiliza conocimientos técnicos y de negociación en colaboración con otras organizaciones/operaciones de soporte para priorizar y diagnosticar problemas hasta su resolución. Comunica los planes de acción al cliente o al representante de IBM en consecuencia. Recomienda e implementa novedades o mejoras en las herramientas, los procedimientos y los procesos de soporte técnico existentes. Puede realizar tareas de formación y mentorización en el equipo. Contribuye a la consecución de objetivos organizativos por parte del departamento y a una alta satisfacción del cliente.

Required Technical and Professional Expertise

Debe tener estudios técnicos, tecnología de sistemas, ingeniería de sistemas, ingeniería electrónica o áreas afines.
- Conocimientos técnicos básicos en informática: sistemas operativos, software ofimático, antivirus, impresoras, en

comunicaciones: Windows 10 / 2012 Server, Gsuite Software y Hardware de PC’s Software y Hardware de

portátiles, Software y Hardware de servidores, Software y Hardware de Impresoras y periféricos Bancarios.
- Experiência en el cargo mínimo de un año certificable,
- Entre las habilidades que debe cumplir se encuentran: Excelente actitud de servicio, redacción, conversación,

Amabilidad, excelente actitud en la atención Telefonica, virtual o en campo, Excelentes relaciones interpersonales

y capacidad de trabajar en equipo.
- Habilidad en resolución de incidentes.
- Habilidades blandas en servicio al Cliente y manejo de clientes difíciles
- Capacidad de visualizar un incidente o situación y pensar en términos abstractos para resolverlo.
- Capacidad de trabajar bajo presión en un ambiente con variedad en la carga de trabajo, capaz de desarrollar

múltiples tareas en días de mucha actividad, paciente y profesional en situaciones de estrés.
- Capacidad de trabajar responsablemente con o sin supervisión directa.

Preferred Technical and Professional Expertise

+

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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