Technical Support L1

hace 6 meses


Desde casa, Colombia Mi9 Retail A tiempo completo

**Company Overview**:
Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform. We are a diverse team of energetic individuals who think big, challenge the status quo and strive for excellence in our personal and professional lives. Our potential, like our customers’ success, knows no bounds.
At every level, we provide endless opportunities to produce meaningful work in a fast-paced, dynamic environment. We maintain a startup vibe, but with the resources and security of an established “corporate” company. Our global headquarters is in Miami, Florida.

**Role Overview**:
**What you will be doing**:

- Solicit sufficient information to make an accurate initial diagnosis of the problems
- Troubleshoot issues including pulling logs, analyzing logs, simulating customer’s environment to duplicate problems, execute API calls and SQL scripts
- Log and manage cases in the Service Cloud ticket system
- Perform problem analysis and isolate problems of mínimal to moderate complexity, with general instruction and oversight from team leads and/or management
- Own and be accountable for issues until resolution, including setting appropriate customer expectations, monitoring progress on referred problems, keeping customers apprised of progress, and collaborating with other teams as needed
- Escalate issues to the internal software engineering team if required, while remaining the primary contact for customer
- Resolve incidents in a timely manner as per established (SLA) Service Level Agreements
- Assist customers with site-specific questions Actively participate in various meetings for things such as account actions, escalations, feature reviews, and demos

**What you bring to the table**:

- Experience with programming languages such as Java, Visual Basic or C#, relational databases such as Oracle or SQL, and MS-Windows operating systems
- C1 English Proficiency required
- Excellent communication and interpersonal skills
- Excellent problem-solving and troubleshooting skills
- Strong analytical and critical thinking skills
- Proficiency in troubleshooting software and database platforms
- Familiarity with APIs
- Conceptual understanding of Content Management Systems
- Knowledge of writing MS SQL Server queries and stored procedures in SQL Server Management Studio (SSMS)
- Prior experience working in the retail or grocery industry or working at a help desk is a plus, but not required
- Proficient with Microsoft Office Bachelor’s Degree in Engineering/Computer Science or related field, or two years related experience

**What you’ll get in return**:

- The opportunity to wear many hats, gain versatile skills, and be part of a high-energy, high-impact team. The freedom to pave your career path and accelerate your growth in an organization that is flat and nimble
- You will get to drive the adoption of new digital technologies that are transforming the ways retailers interact with their customers and improve their operations Ability to develop and hone your foundational technical skills as you build toward a career in Support, Development, or Technical Consulting

**About Wynshop**
Wynshop is the pioneer Cloud-based e-commerce solution specifically designed for grocers. The company was created by ambitious developers and grocery retail experts who identified a gap in the technology available for grocers to launch, scale, and win online. Wynshop is relentlessly committed to retail technology innovation. We are constantly evolving to provide simple, scalable, and sustainable solutions to our customers’ industry-specific business problems.

Must be legally authorized to work without visa sponsorship for employment.
No phone calls, please.

**Wynshop is an Equal Opportunity Employer.



  • Desde casa, Colombia Aveco A tiempo completo

    **Location: Colombia (remote-first)** **Would you like to work in a TV station environment? Do you enjoy communicating with people from different parts of the world and helping others? Then join our international support team. you can grow with us!** **About the role** - As a Technical Support Analyst L1, your main task will be to identify and solve HW/SW...


  • Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...


  • Desde casa, Colombia US-based Technical Concierge Company A tiempo completo

    **Technical Support Specialist - Colombia/Ecuador** **Compensation**: $6,000 - $7,200 yearly **Responsibilities**: - Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution. - Ability to work in a fast-paced environment. - Diagnose, troubleshoot, and replicate customer...

  • Technical Support L1

    hace 6 meses


    Desde casa, Colombia Mi9 Retail A tiempo completo

    **Company Overview**: Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform. We are a...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers....


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding an Associate Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...


  • Desde casa, Colombia Barcode Hero A tiempo completo

    Company Overview: At Barcode Hero, we are at the forefront of retail technology solutions, specializing in barcode and labeling technologies that streamline operations for businesses of all sizes. Our innovative approach and dedication to quality have made us a leader in our field, providing comprehensive solutions that include software, hardware, and expert...


  • Desde casa, Colombia Wallarm A tiempo completo

    **Short facts about us**: - We are a global remote-first team of 100+ people on 4 continents and in 10+ countries. - We have been protecting our clients since 2014. - The company has raised over $10M in investments. - The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out. **Our...

  • Technical Support

    hace 6 meses


    Desde casa, Colombia Syscon Justice System A tiempo completo

    **WHO WE ARE** **Syscon Justice Systems** is an **industry-leading provider** of prison and jail management software for corrections agencies across the world. Some of the largest, busiest, and most complex corrections agencies in the world rely on Syscon and our ever-improving product helps make the system safe, efficient, and improve processes for...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat is seeking a Senior Cloud Technical Support Engineer with a strong background in OpenShift and Kubernetes cluster deployment and configuration to join our Cloud Services Customer Experience team in Colombia. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the...


  • Desde casa, Colombia Doit Security, Inc. A tiempo completo

    **Company Description** Every industry and market segment are moving toward using the cloud and becoming more digital. Doit Security supports cloud security companies that have been shaping the emerging SASE category. We provide enterprise-level services to customers all around the world. Along with protecting against destructive attacks and data...


  • Desde casa, Colombia Talentus A tiempo completo

    Somos una empresa global, con casa matriz en estados unidos y presencia en más de 20 países - incluyendo LATAM. Somo una organización global enfocada en BPO enfocada y con experiência en el área de near-shore outsourcing, tecnología, desarrollo de soluciones de software y transformación digital. Actualmente, nos encontramos en la búsqueda de un **IT...


  • Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...


  • Desde casa, Colombia Red Hat Software A tiempo completo

    About the job: Red Hat is seeking a Cloud Technical Support Engineer with a strong background in Cloud and Containers deployment and configuration to join our Cloud Services Customer Experience team in Colombia. The Red Hat Cloud Services Customer Experience organization is responsible for the strategy, design, and implementation of the end-to-end customer...


  • Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Desde casa, Colombia Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Desde casa, Colombia Devsu A tiempo completo

    We are looking for a highly skilled and motivated **IT Desktop Support** to join our team remotely from anywhere in Latin America at Devsu. As an IT Desktop Support, you will have the opportunity to work on cutting-edge tasks, leverage your expertise, and contribute to the development of innovative solutions. **Requirements**: Technical Skills: -...