Customer Experience Executive

hace 6 meses


San Vicente Ferrer, Colombia Bold.co SAS A tiempo completo

**Descripción de la oferta**:
Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer producto es un datáfono móvil que le permite a nuestros clientes recibir pagos con tarjetas de crédito y débito con ayuda de una aplicación:

- Android
- iOS

**El rol**

Cómo Customer Experience Executive estarás a cargo de liderar el seguimiento de comercios y generar la mejor experiência a los clientes que se comunican por diversos canales ( chat, wa, redes, telefónico, centro de ayuda de la app) y resolver cada una de las inquietudes, peticiones, quejas y reclamos que puedan tener. realizar seguimiento de las mismas, elaborar informes, y tener un alcance de indicador tanto de cola de tickets, como de calidad en atención excelente.

**Deberás**
- Brindar atención de calidad al cliente, cuidando de nuestra escritura y tono de voz
- Resolvemos de manera atenta y oportuna las peticiones, quejas, reclamos, solicitudes y dudas de los comercios.
- Protegemos la información comercial y personal de los comercios antes, durante y después de la interacción.
- Hacemos seguimiento de casos inusuales o que requieren de un acompañamiento especial.
- Identificamos oportunidades de mejora en los servicios y procesos internos de Bold y los comunicamos a nuestros líderes para que puedan ser gestionados y así mejorar como empresa.

**Beneficios**
- ️ Póliza de salud para ti
- Acciones de la compañía de etapa temprana con alto potencial de retorno
- Contrato a término indefinido
- Salario competitivo
- ‍ Trabajo remoto de tiempo completo
- Cultura de aprendizaje y de crecimiento
- Tecnologías y procesos "world class"

**Requerimientos**:

- Tener experiência en servicio al cliente por canales digitales, seguimiento de comercios.
- Alto nível de análisis, proyección, orientación a la mejora continua y pensamiento crítico para brindar soluciones efectivas a nuestros clientes
- Manejo de indicadores de calidad y efectividad en servicio al cliente.


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