Customer Success Manager
hace 1 mes
As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are:
- Build strong long term relationships with clients
- Manage projects to make sure everything is done timely
**Responsibilities**:
- Develop outreach strategy with clients
- Create targeted lead lists
- Create & manage outreach campaigns
- Review client KPI's & optimize based on results
- Escalate requests to clients & brainstorm with client to address them
- Communicate with clients about campaign results
- Report internally & externally on campaign results
- Manage client projects to make sure they are done on time
- Keep project management & client Google Drive is up to date
- Ad-hoc projects
**Tasks**:
Daily
- Creating lead list & script strategies
- Creating and uploading campaigns
- Updating project statuses in our internal systems
- Proactively updating and reaching out to clients
- Optimizing campaigns & reporting data internally
- Onboarding calls with new clients
- Client strategy and check-in calls
Weekly
- Send weekly reports to clients
- Set weekly initiatives / projects for the following week
**Requirements**:
- Understanding of B2B sales
- Resourceful & adaptable mindset
- Native level English speaking & written skills
- Reliable internet and quiet office space
- Tech setup for remote work (webcam, microphone)
- Experience with Google Workspace (Google Drive, Google Docs, Google Sheets)
- Available from 8am to 4pm Eastern Time, Monday-Friday
**Bonus Experience**:
- Experience with any of the following tools
- Smartlead.ai
- Instantly.ai
- Apollo.io
- Airtable
- Experience as an entrepreneur or working in a startup/fast paced environment
**Benefits**:
**Position**: Customer Success Manager
**Working Hours**: Monday - Friday, 8 AM to 4 PM EST
**Salary Range**: $1500 - $3000 USD
**Payment Frequency**: Monthly
**Type of Contract**: Independent Contractor
Only CVs in English will be considered to participate in the process.
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