Customer Success Manager

hace 3 semanas


Bogota, Colombia goFLUENT A tiempo completo

**About The Position**

We are looking for a Customer Success Manager to help grow our Latin American Market.

You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.

**What You'll Do**
- Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENTs impact.
- Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
- Be a growth driver, by identifying upsell opportunities.
- Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients training performance.

**You'll Love This Job If You**
- Have a passion for Customer Success
- Enjoy working in a fast-paced, dynamic organization and adapt easily to change
- Are organized, methodical and able to adapt as the projects are varied.
- Have good analytical skills
- Have outstanding written and verbal communication skills with excellent follow-up to meet customer expectations
- Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.
- Have a professional level of English to communicate easily with our international teams.
- Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus

**What We Offer**

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

- Dynamic, startup-like experience within the security of a fast-growing, 22-year old Swiss-based company.
- Learn from top executives and visionaries in the learning and language market. The experience of joining an innovative organization with an international, vibrant working environment.
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
- Exciting global team-building events abroad every 2 years.

At goFLUENT Colombia, you will find a work team that will support you throughout your journey and professional development. You will stay in touch and meet colleagues from all over the world, feeling like a part of the goFLUENT story. You will be part of a multicultural and collaborative environment.


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