![Neo Mark Media LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
hace 1 semana
About Us: At Neo Mark Media, our vision is to be the transformative force in the sales industry, helping companies of all sizes overcome traditional challenges and thrive in an advanced digital market. We revolutionize the sales industry by providing innovative tools and digital marketing strategies that empower entrepreneurs, ease their daily burdens, and enable them to achieve success with confidence.
Our Values:
- Results Driven: We are committed to achieving tangible results. Every strategy aims to create a concrete impact for our clients.
- Transparency and Responsibility: We value open communication and take responsibility in every interaction.
- Innovation: We continuously seek new ways to address challenges and improve our strategies.
- Excellence: We strive for excellence in every aspect, from planning to execution.
**Responsibilities**:
- Ensure all tasks and sub-tasks of the onboarding team are
completed on time.
- Monitor that all tasks and sub-tasks of the marketing team (Media Buyers) are completed on time.
- Conduct biweekly meetings with clients
- Build long-term relationships with clients, genuinely caring about their success and ensuring they achieve the expected results.
- Work closely with clients who are not achieving expected results to identify and address issues (e.g., incorrect lead follow-up, incorrect scripts for scheduling and handling sales, poor objection handling).
- Verify with clients in each meeting that the results and KPIs are correctly recorded in our Google Sheets. Ensure the support team responds to channel messages within one hour during working hours
- Be resourceful in finding solutions
- Keep SOPs for Account Manager, Support, and Onboarding up to date
.Validate that client campaigns are achieving the desired CPL ($8 - $15 CPL). If not, report to the business unit leader and verify the Media Buyer's work.
- Ensure the monthly ad spend for each client is accurate and that Media Buyers adhere to client budgets.
- Ensure all tasks in the media buyer list are completed within 24-72 hours. Create tasks in the CRM Expert list for each client request, ensuring completion within 72 hours.
- Notify the appropriate department or CEO if campaigns are not performing well.
- Ensure client wins are updated in the CRM Azura Hub
- Send reports to all clients on Mondays and Thursdays.
- Ensure any Media Buyer-dependent requests are added to the right list.
**Qualifications**:
- Spanish (Native Level)
- English (Conversational - Fluent)
- +2 years minimum of experience as a Customer Success Manager or Account Manager
- 3 years of Experience in sales. ( High Ticket Sales )
- Advertising experience
- Metrics, statistics, KPIS sales, and Facebook adds
- Experience managing CRMs like GoHighLevel.
- Strong communication skills.
Availability: Monday to Friday from 9 am to 6 pm with some flexibility. This is a full-time position
Why Join Us?
Be part of a results-driven, transparent, innovative, and excellent team.
Work remotely with a flexible schedule.
Engage in continuous learning and development opportunities.
Contribute to a transformative mission in the sales industry.
Tipo de puesto: Tiempo completo
Sueldo: $10.00 - $30.00 la hora
Lugar de trabajo: Empleo remoto
Tipo de puesto: Tiempo completo
Sueldo: $1.000 - $3.000 la hora
Fecha límite para postularse: 22/06/2024
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