![Patricia Baez Company](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager C1/c2
hace 2 semanas
**Job Description: Customer Success Manager (BPO)**
**Role Overview**:As a Customer Success Manager in our BPO company, your primary responsibility is to ensure the satisfaction and success of our clients. You'll achieve this by building strong relationships with them, facilitating their onboarding process, and addressing any concerns they may have promptly. Additionally, you'll actively seek feedback from clients to continuously improve our services and ensure their long-term success.
**Key Responsibilities**:
- ** Client Relationship Building**:
- Establish and maintain strong relationships with clients.
- Serve as the main point of contact for client inquiries and support.
- ** Onboarding and Support**:
- Guide clients through the onboarding process to ensure a smooth transition.
- Provide ongoing support and assistance to address client needs.
- ** Feedback Collection and Improvement**:
- Gather feedback from clients to identify areas for improvement.
- Collaborate with internal teams to implement enhancements based on client feedback.
- ** Account Management**:
- Monitor client accounts and proactively address any issues or concerns.
- Identify opportunities for upselling or cross-selling additional services.
- ** Client Advocacy**:
- Advocate for clients within the organization to ensure their needs are met.
- Work towards maintaining high levels of client satisfaction and retention.
- ** Performance Monitoring**:
- Monitor key performance indicators to ensure client expectations are met.
- Analyze performance metrics and provide insights for continuous improvement.
**Qualifications**:
- Bachelor's degree in Business Administration or related field.
- Previous experience in customer success or account management roles preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
**Benefits**:
- Competitive salary package.
- Health insurance and other benefits.
- Opportunities for career growth and development.
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