Client Success Manager

hace 5 meses

Bogota, Colombia Agency Growth Team A tiempo completo

Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new heights?

The Agency Growth Team has mentored, trained and placed over 100 Client Success Professionals into leading digital marketing agencies worldwide.

Client Success is a vital part of digital marketing agencies and Client Success Managers deliver results and help grow these clients to new levels.

⭐️ Are you ready to join a fun, results-oriented team as our NEW CSM Rockstar ⭐️

WHAT WE OFFER
- Fun, fast-paced work environment
- Constantly evolving, cutting edge technology
- The ability to make a significant impact immediately upon jumping in
- Remote work opportunity
- Impressive salary structure
- Numerous team building activities to promote collaboration
- Bonuses and benefits

ROLE

As a Client Success Manager (CSM), you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical support to customers with the goal to keep clients satisfied with the business’s products and being technically competent enough to resolve issues without much back and forth.

To be a successful Client Success Manager one must bring the ENERGY, ENTHUSIASM and excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

The Client Success Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

RESPONSIBILITIES
- Client Onboarding: Responsible for supporting team leaders who provide client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. Onboarding new clients and training those client’s and their staff on our system
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- Clearly communicating the benefits of new product features and ensuring customers promptly adopt them
- Promote memorable customer experiences through personalized “WOW” gifts, cards, and actions.
- Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- Research: Always be on the lookout for ways to improve our services and process. Also for ways, to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
- Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
- Manage detailed and structured timelines, programs, tasks, and project management systems using Monday, ClickUp, Asana, and Slack

**REQUIREMENTS**:

- At least 2 years of professional experience in Customer Success or Client Experience
- At least 2 years of professional experience in a Digital Marketing Agency or Marketing Related E

  • Success Manager

    hace 5 meses

    Bogota, Colombia Eurocamaras A tiempo completo

    Tu objetivo como Success Manager **Tu objetivo final como Gerente de Success será asegurarte de que nuestros clientes estén bien atendidos, contentos y que obtengan los resultados deseados. También será parte de tu objetivo tratar a nuestros clientes más como amigos que como clientes, con el fin de crear una relación más estrecha con ellos. Es por...

  • Client Success Manager

    hace 5 meses

    Bogota, Colombia Ultimate Jet Vacation A tiempo completo

    Ultimate Jet Vacations **Client Success Manager** **is responsible for onboarding new clients as well as overseeing the existing client base within the luxury travel industry.. Their target goal is to encourage these agencies to continually utilize our services by emphasizing the value-add our company brings to theirs. This CSM’s success will be measured...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Sur A tiempo completo

    As a Customer Success Manager, your mission is to work with our clients to make sure they're getting as many quality leads while making the process friction-less for them. This role will be client facing. Your biggest priorities are: - Build strong long term relationships with clients - Manage projects to make sure everything is done...

  • Customer Success Manager C1/c2

    hace 7 meses

    Bogota, Colombia Patricia Baez Company A tiempo completo

    **Job Description: Customer Success Manager (BPO)** **Role Overview**:As a Customer Success Manager in our BPO company, your primary responsibility is to ensure the satisfaction and success of our clients. You'll achieve this by building strong relationships with them, facilitating their onboarding process, and addressing any concerns they may have...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Outwork Staffing A tiempo completo

    **Schedule**: TBD **Location**: Fully Remote (LatAm) **Salary**: 1500 - 2000/month A leading provider of an Access Management & Identity Security Platform tailored for Jira, specializing in modern access request and provisioning workflows within Jira Service Management, is seeking a Customer Success Manager. As our first Customer Success Manager, you will...

  • Customer Success Manager Colombia

    hace 5 meses

    Bogota, Colombia Moove A tiempo completo

    **About Moove** Moove is on a mission to democratise access to vehicle ownership for mobility entrepreneurs across the world. Our vision is to build the largest integrated vehicle financing platform using technology & future productivity to scale. By doing so, we are creating sustainable jobs for mobility entrepreneurs globally. **About the Role** Moove...

  • Client Success Specialist

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Position: Client Success Specialist** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 9 AM to 5 PM (EST) As a Client Success Specialist, you will play a crucial role in managing and optimizing client experiences from onboarding to ongoing support. You will be the primary point of contact for our clients, ensuring their needs are...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Carrot Fertility A tiempo completo

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia goFLUENT A tiempo completo

    **About The Position** We are looking for a Customer Success Manager to help grow our Latin American Market. You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty. **What You'll Do** - Partner with clients to understand their...

  • (Enterprise) Customer Success Manager

    hace 5 meses

    Bogota, Colombia EasyGenerator A tiempo completo

    Full-time - Seniority: Senior **Company Description**: With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper-growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. We offer an innovative environment where you...

  • Manager, Customer Success

    hace 7 meses

    Bogota, Colombia Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia TrueContext A tiempo completo

    #CareersThatKickSaas! TrueContext is looking for a personable and outgoing Customer Success Manager (CSM) to join a critical client-facing team in Ottawa. You will be charged with delivering customer advocacy support and account management for your named book of business of Enterprise grade customers. Ultimately, the goal is to ensure that TrueContext...

  • Client Success Coordinator

    hace 5 meses

    Bogota, Colombia Sagan A tiempo completo

    **Position: Client Success Coordinator - Latam** **Location**: Remote (EST Timezone) **Work Schedule**:Monday - Friday, 08:00 AM to 05:00 PM (EST) Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where your skills can make a real difference? If so, we're looking for someone like you to...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Netskope A tiempo completo

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia BridgeU A tiempo completo

    **Location: Bogata** **Monthly salary: COP 6.5m - COP 7m** The company and our mission: BridgeU was founded with the belief that talent is equally distributed across the globe, but opportunity is not. We take pride in helping students discover and explore the best pathways available - wherever those opportunities may be. We help universities to discover...

  • Customer Success Manager

    hace 5 meses

    Bogota, Colombia Staffaro A tiempo completo

    **Responsibilities**: - Build and maintain relationships with assigned clients - Ensure client satisfaction by providing exceptional customer service and addressing any concerns - Collaborate with internal teams to provide timely and effective solutions for clients - Manage client accounts and assess opportunities for growth - Analyze data and metrics to...

  • (Senior) Customer Success Manager

    hace 5 meses

    Bogota, Colombia APPINIO GmbH A tiempo completo

    **Allow us to introduce ourselves** Hello there! We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions. We started out in Hamburg back in 2014 but we’re now humbled to call the world our...

  • Customer Success Executive, Startup América Latina

    hace 5 meses

    Bogota, Colombia AIRA A tiempo completo

    **Descripción empresa**: **Funciones del cargo**: ¿Te gustaría trabajar en uno de los Startups más exitosos de América Latina, que aplica Inteligencia Artificial a Recursos Humanos? AIRA es un Startup que utiliza Inteligencia Artificial para la selección de personas 10x más rápido y económico con 89% de satisfacción de los postulantes y 91% de...