Client Success Coordinator
hace 6 meses
**Position: Client Success Coordinator - Latam**
**Location**: Remote (EST Timezone)
**Work Schedule**:Monday - Friday, 08:00 AM to 05:00 PM (EST)
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where your skills can make a real difference? If so, we're looking for someone like you to join our team as a Client Success Coordinator.
**What You'll Do**:
- **
Own, Manage, and Optimize Client Experience**: Post-sale, including onboarding and relationship management. Assist clients in aligning, tracking, and achieving their desired goals and objectives. Ensure client relationships progress positively and timely, maintaining open communication lines.
- ** Deliver Exceptional Customer Support**:Respond to and resolve challenges clients face, delivering periodic reporting, and conducting account reviews.
- ** Act as a Trusted Advisor**: Provide guidance, support, and knowledge resources to facilitate the achievement of customer business objectives.
- ** Coordinate Internal Teams**:Access additional resources and facilitate solutions and tools needed by customers, ensuring consistent customer satisfaction and retention.
- ** Implement Strategies for Customer Success**: Execute onboarding processes precisely, deliver customer feedback, advocate for solutions, and enhance customer engagements.
**Requirements**:
- Quiet home office environment for taking and placing calls.
- High-speed internet connection (10+ Mbps).
- Desktop or fast laptop running Windows 11 or newer, with 8 GB RAM and 256 GB free hard drive space.
- Proficiency in Microsoft Office 365, HelpScout, and Zoom.
**Nice-to-Haves**:
- Data entry skills, including fast and accurate typing.
- Strong attention to detail and data management abilities.
- Excellent communication and problem-solving skills.
- Ability to multitask and maintain a positive attitude.
- Experience in handling onboardings.
- Strong organizational skills
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