Global Customer Ops Analyst

hace 1 semana

Bogota, Colombia Zimmer Biomet A tiempo completo

**Requisition Number**: AMER29127

**Employment Type**: Full-time

**Location**: Bogota

**Job Summary**: The GBS Global Customer Operations (GCO) Logistics Analyst provides support to the Global Supply Chain organization. Ensure all activities are completed regarding finished goods shipments between the Node 1’s and the main plants regarding transportation and delivery tracking, order management, distribution & compliance controls, communication and other related tasks.

**Principal Duties and Responsibilities**: - Subject matter expert for finished goods shipments between the Node 1’s and resource for other GCO team members and Global Supply Chain functions.
- Executes frequent cross functional communications and coordination activities.
- Develop business partnership with Node 1 distribution, planners/buyers and management team
- Proactively highlight and expedite any service risk before they occur.
- Develop in-transit reporting including targets between Node 1 to Node 1
- Collects and analyzes data and generates standardized reports through various tools to make bottlenecks visible and identify opportunities for improvement.
- Identify, investigate, and review compliance aspects of any import/export activity with the responsible manager
- Processes inquiries and coordinates with other functions to prioritize outbound.
- Reviews distribution and compliance controls that is impacting Node 1 to Node 1 shipments.
- Work with the key carriers and use their track & trace information
- Understands impact of customer referencing rules or batch determination on FG flows and verifies for alternative batches to ensure timely delivery.
- Handles escalations when needed and communicates openly and frequently.
- Supports GCO to execute demand allocation/forced backorders.
- Host and lead recurring coordination meetings with global supply chain leaders.
- May be designated to support specific region based on volume and/or complexity.
- Support cross functional process improvement initiatives and projects.
- Miscellaneous duties as needed.

**Expected Areas of Competence**: - Ability to formally communicate at all levels of the organization in written and verbal form.
- Highly analytical, high ethical standards, organized individual with ability to process details efficiently and accurately and exhibits excellent follow up.
- Ability to interpret CPR/batch determination rules and business impact.
- Ability to multi-task, multiple priorities.
- Participate in proactive team efforts to achieve departmental and company goals.
- Ability to collaborate cross functionally with other departments and with a variety of corporate team members.
- Ability to analyze situations and resolve problems
- Familiar with carrier track & trace formats or ASN data
- Problem solving and analytical assessment capability.
- Accuracy, attention to detail and timely follow through are critical.
- Advanced knowledge of Microsoft Office suite (Excel, Word, PowerPoint)
- Ability to quickly learn new software systems: DCS, SAP, CPR, JDE, Livelink, etc.
- Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.
- Ability to handle high workload and drive department metrics. Ability to perform other duties, as assigned.

**Education/Experience Requirements**: Education:

- Minimum of bachelor’s degree required Work Experience.
- 3+ years of related experience with a proven record of strong performance. Preferred experience in supply chain or manufacturing.
- Strong organizational and time management skills
- Successful experience with completing complex, high pace projects
- Demonstrated communication skills and ability to use quantitative analyses to translate business data into concise and compelling actions Other Experience.
- Wide range of computer skills such as Word, Excel, Access, PowerPoint and ERP systems (SAP, JDE, XA preferred)
- Negotiation skills and management via influence
- Effective communication and partnering skills
- Preferred communication experience with customers.

**Travel Requirements**: Less than 5%

  • Global Customer Ops Analyst

    hace 1 semana

    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER29127 Employment Type Full-time Location Bogota **Job Summary**: - The GBS Global Customer Operations (GCO) Logistics Analyst provides support to the Global Supply Chain organization. Ensure all activities are completed regarding finished goods shipments between the Node 1’s and the main plants regarding transportation and...

  • Ops Analyst

    hace 3 semanas

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Global Customer Ops Customer Specialist

    hace 4 semanas

    Bogota, Colombia Zimmer Biomet A tiempo completo

    -Requisition Number AMER28218 Employment Type Full-time Location Bogota **Job Summary**: - The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensure that all proper service is provided to Zimmer Biomet Entities, Third Party customers and vendors for activities such as...

  • Global Customer Ops Customer Specialist

    hace 4 semanas

    Bogota, Colombia Zimmer Biomet A tiempo completo

    **Requisition Number**: AMER28218 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensure that all proper service is provided to Zimmer Biomet Entities, Third Party customers and vendors for...

  • Sr Analyst, Global Analytic Insights

    hace 3 semanas

    Bogota, Colombia PK Global A tiempo completo

    Job Title: Sr Analyst, Global Analytic Insights **Job Description**: DIMENSION & SCOPE: The Contact Center Performance Business Analyst will deliver analysis of contact center performance and customer satisfaction data in support of operational improvement initiatives. This position works on an analytic team to assess processes that have an impact on...

  • Global Ops Analyst

    hace 2 días

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Customer Support Process Analyst

    hace 3 semanas

    Bogota, Colombia Equinix A tiempo completo

    Customer Support Process Analyst Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Accounts Payable Analyst

    hace 3 semanas

    Bogota, Colombia HH Global A tiempo completo

    HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...

  • Quality Analyst

    hace 2 semanas

    Bogota, Colombia Continuum Global Solutions A tiempo completo

    Bogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...

  • Senior Analyst, Business Analytics

    hace 3 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Sr Analyst, Global Analytic Insights

    hace 3 semanas

    Bogota, Colombia Webhelp A tiempo completo

    **category.Research & Analytics** **Location** - Bogota, Colombia*** Job Title: Sr Analyst, Global Analytic Insights **Job Description**: The Contact Center Performance Business Analyst will deliver analysis of contact center performance and customer satisfaction data to support operational improvement initiatives. You will work on an analytic team to...

  • Global CRM Marketing Analyst

    hace 5 días

    Bogota, Colombia Rappi A tiempo completo

    ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...

  • Customer Facing Analyst

    hace 3 semanas

    Bogota, Colombia Unilever A tiempo completo

    **Customer Facing Analyst** ¿Qué tal construir _un mundo mejor _mientras haces parte de una de las compañías de consumo masivo más grandes del mundo, donde puedes transformar tus ideas en realidades, siendo tu mismo? Te invitamos a ser parte de nuestro equipo y #VeaUnilever. **Pero primero, un mensaje importante.** La diversidad es uno de nuestros...

  • Customer Service Analyst

    hace 4 semanas

    Bogota, Colombia Reckitt A tiempo completo

    Want to use your initiative to improve results? As Customer Service Analyst, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time.**Customer Service Analyst** **Bogota, Distrito Capital de Bogota** **Competitive Salary & excellent benefits package** - Focusing on one or more of our major accounts, you’ll...

  • Sportsbook Customer Risk Analyst

    hace 2 semanas

    Bogota, Colombia Betsson Group A tiempo completo

    **BOGOTA** - COMMERCIAL**SPORTSBOOK CUSTOMER RISK ANALYST**: **SPORTSBOOK CUSTOMER RISK ANALYST** The function of the Sportsbook Customer Risk Analyst is to ensure that the sportsbook customer base is optimized for maximum profitability in order to stimulate growth in the business. This is achieved through a suitable time efficient segmentation of...

  • Senior Customer Operations Manager

    hace 4 semanas

    Bogota, Colombia Telesign A tiempo completo

    **Location: Bogota, Colombia** **Please submit resumes in English** Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their...

  • Control and Operation Analyst

    hace 4 semanas

    Bogota, Colombia Citi A tiempo completo

    The Latam CSC Markets Control and Operation Analyst is responsible to Implement and execute the control strategy for all the processes executed by LATAM Markets CSC, (Treasury Operations functions centralized for products as FX, Derivatives, MM of 18 countries in Latam) and keep a robust control environment for the unit. This position assists management in...

  • Quality Analyst

    hace 3 semanas

    Bogota, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for a Quality Analyst at GroupCOS! Are you looking for a new position in your career? Do you want a new challenge? Do you have experience working with US brands in the collections area? This job is for you! We´re looking for a detail-oriented person, who has good understanding of quality customer treatment and brand loyalty with ability to...

  • Dart Customer Service Analyst

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

  • Customer Service Analyst

    hace 3 semanas

    Bogota, Colombia Citi A tiempo completo

    The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...