Ops Analyst

hace 2 semanas

Bogota, Colombia Rappi A tiempo completo

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
Cargo is Rappi’s B2B logistics as a service (LaaS) solution. Today Cargo operates with a handful of retailers and a product in constant development. Our goal is to become Latam leaders of “last-mile as a service” providers by developing a robust solution followed by streamlined biz ops processes where we can offer it at scale, ensuring that both, post-sale experience, is what our partners are looking for. Warrantying that these two are aligned with Rappi’s internal processes and capacities.

We are looking for a global operations excellence analyst for our Cargo team, who is highly passionate about tech and experience obsessed. The main objective of this role is to create, maintain and enhance the business operation processes, identify opportunities, and align internal with external processes, ensuring that all stakeholders are aware and aligned.

Como parte de Rappi, serás responsable de:
Main Responsabilities- Streamline biz ops processes and funnels.- External contact with partners for post-sale experience- Direct contact with the finance and payments team.- Review partners' invoice conciliations- Support ongoing NPS measurement, and conduct root cause analysis to identify growth drivers and opportunities to improve customer/ally experience.- Help determine strategic areas of focus for the vertical and prioritize requirements and developments- Assist in developing exec-level reports & presentations

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?

Key Requirements- Excellent analytical skills- Office (excel)- Strong communication & stakeholder management skills with proven ability to influence outcomes- Structured- Problem-solving skills with strong attention to detail- Customer obsessed and passionate about delivering an amazing experience to our users- Entrepreneurial, proactive, and productive with a “roll up your sleeves” attitude

Tipo Empleador:
Regular

Empleador:
Rappi Technology Colombia

Para más información consulta nuestra pagina web

y revisa nuestras reseñas en Glassdoor

Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_

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