Consultant, Managed Services

hace 3 semanas

Bogota, Colombia Quorum Business Solutions A tiempo completo

**Consultant, Managed Services**

**Location: Bogota, Colombia**

**Model of Work: Hybrid**

Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

**Overview**

**Responsibilities**
- Answer quick questions on system functionality and/or configuration
- Analyzing complex business requests and interpreting them for internal engineering teams and external IT and business staff
- Triaging, recreating, and documenting issues to provide detailed problem descriptions for coordination with engineering
- Working with business users on a daily basis to troubleshoot issues, test solutions, provide resolutions, and escalate as necessary
- Understand the importance of customer relations and support processes
- Manage various team members to satisfy business requirements and resolve the issues reported
- Create documentation that clearly demonstrates proper methodology and/or enhancement to be delivered solves the business problem reported
- Complete administrative tasks required to track requests through lifecycle
- Curate Knowledge Base content, including training for internal and external personnel on system functionality and business processes
- Participating in the configuration, enhancement, and testing phases associated with software development and implementation
- Ensuring successful completion of personal and team deliverables
- Other duties as assigned

**Requirements**:

- Bachelor’s degree in Engineering, Business or related disciplines that have an analytical component
- Very good written and verbal communication skills
- Strong organizational and project management skills
- Must be willing to travel occasionally during the week
- Experience leading teams of 2-5 resources, with customer service experience as a plus
- Strong problem solving and/or analytical skills
- Ability to embrace and leverage new technology
- Basic understanding of database systems, data models, data migrations, and experience using SQL
- Basic understanding of software development
- Aptitude to build on concepts
- Strong desire for continuous learning
- Strong interpersonal skills
- Fluent in English, both written & verbal

**Additional Details**

**_
Please Submit your CV/Resumé in English_**

**About Quorum Software**

**Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.
- Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

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