Customer Support Advocate
hace 3 meses
**Why we’re looking for you**
As a Customer Support Advocate you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.
We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support to our Spanish-speaking customers.
This is a full-time role that requires evening and weekend availability.
The position is 100% remote within Mexico or Colombia, though it will be best suited for PST, MST, or CST hours.
**The impact you will have**
- Maintain a customer satisfaction level over 90%
- Use Salesforce to log all activities and interactions with our customers
- Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers
**Minimum requirements**
- Customer-facing support experience, preferably at a software company.
- Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
- Experiencing working in a fast-paced environment.
- Experience with a telephony system such as Talkdesk or RingDNA
- Past experience with restaurants is a huge plus
**Pay and benefits**
- The estimated yearly compensation for this role is between the local equivalent to $20,000 - $25,000 USD, with the potential of additional benefits depending on experience and location.
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks
Pay: $8,300,000,000 - $10,300,000,000 per year
**Language**:
- English (required)
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