Customer Success Agent
hace 6 meses
**Who we are**:
PikPok is New Zealand’s oldest and largest video game developer and publisher. We established our Medellín studio by acquiring Wizard Fun Factory, one of the oldest studios in the city. Our Medellín studio works closely with our New Zealand-based counterpart in striving to successfully provide rich game experiences crafted by talented teams who are curious, take ownership, and collaborate well. We are committed to providing a safe and supportive workplace, enabling our teams to make games enjoyed worldwide across mobile, desktop, and console.
**About the role**:
**The Customer Success Agent’s responsibilities include**:
- Monitor, review, and regularly report against:
- User reviews posted via iTunes, Google Play, Steam, and any other agreed user review channel
- Community and/or player feedback via social media channels with a focus on technical and/or game issues
- Customer Support queue as required
- Regularly review customer and community support processes, tools, and methods and suggest improvements
- Establish escalation paths for surfacing larger issues to the game development team & the larger company
**Requirements**:
**The Customer Success Agent’s required knowledge and experience should include**:
- Minimum English level C1, with good written and verbal communication skills.
- Endless levels of sympathy & a strong sense of resilience
- A positive ‘can-do’ attitude, self-management skills, great work ethic, and strong sense of initiative
- Ability to handle sensitive/confidential issues
- Ability to produce quality work within tight deadlines
- Excellent time management skills and attention to detail
- The ability to work smoothly with international colleagues and teams, respecting differences in culture and readily exchanging learning
- Proficient in MS Office, Google Suite, or similar products
Other desirable knowledge
- Previous Customer Support or Front-Line customer-facing experience, ideally within the I.T., video game, or software development (or associated) industries
- Working knowledge of CRM tools (e.g., Salesforce CRM, ZenDesk, Nimble, etc.)
- Experience working with the Agile framework
- Technical documentation experience
- Knowledge of other languages (Portuguese, French, etc.)
- Interest in video games
**Benefits**
- Hybrid work. PikPok has a flexible approach to splitting your time between working in the office and working from home.
- Health insurance.
- One-time home buyer bonus.
- Staff referral recruitment bonus.
- Partial rebate on mobile phone and tablet upgrades.
- Monthly self-directed Lab Days, annual game jams, and various training and learning opportunities.
-
Customer Service Agent
hace 6 meses
Manizales, Colombia Costumer Operation Success A tiempo completoGood Charlie Bilingual agent / Customer service representative + crossed sales Job Responsibilities - Understand customer needs and requirements Qualifications: - C1 in English. - Bachelor's degree or equivalent required. - Full time availability. - Prior experience in customer service, preferred. - Excellent verbal and written communications skills,...
-
Customer Service Agent
hace 6 meses
Manizales, Colombia Solvo Global SAS A tiempo completoÚnete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. **¡NO SOMOS UN CALL CENTER!** En esta oportunidad, buscamos un/una: Customer Service Agent **Horario**: Lunes a Viernes, de 7:00 AM a 5:00 PM COL / 8:00 AM a 6:00 PM EST. Ubicación: Presencial en Bogotá, Barranquilla,...
-
Client Success Specialist
hace 6 meses
Manizales, Colombia solvo Global A tiempo completo**Client Success Specialist** **Horario**:Lunes a Viernes 8:00 - 18:00 (Hora Colombia) **Ubicación**:Bogotá, Bucaramanga, Medellín, Cali, Barranquilla (vacante remota) **Descripción del Puesto**: Únete a nuestro equipo como Client Success Specialist y sé parte de una agencia de staffing/CRM de reclutamiento líder en el mercado. Buscamos un...
-
Customer Service Agent
hace 7 meses
Manizales, Colombia ProcesosBilingues A tiempo completoWe're a Call Center in Medellín working with a Customer Service campaign related to home improvement services. We're hiring the best talents to join our team and develop the position of customer service represenative. We have growing possibilities, so leaders are welcome! - **We're looking for excellent communications skills and commitment to build a long...
-
Retention & Client Success Manager
hace 6 meses
Manizales, Colombia Solvo Global A tiempo completoÚnete a nuestro equipo como Client Success & Retention Manager y sé parte de una agencia de staffing/CRM de reclutamiento líder en el mercado. Buscamos un individuo motivado y orientado al éxito, **con experiência en RETENTION**, Customer Success o ventas. Tu función principal será **asegurar la satisfacción y retención de nuestros clientes,...
-
Agente Call Center Bilingue en Medellin
hace 7 meses
Manizales, Colombia Grupo COS (Customer Operation Success) A tiempo completoCampaña de atención al cliente y venta cruzada para una empresa de energía en Texas muy similar a lo que es EPM acá en Colombia. ¿Qué necesitas? - Nível B2+ de inglés - Full disponibilidad de tiempo - Vivir en Medellín o en el valle de Aburrá Trabajará 45 HRS semanales, de domingo a domingo con dos días off. Los horarios al igual que los días...
-
Agente Bilingüe Cobranza Call Center
hace 6 meses
Manizales, Colombia Costumer Operation Success A tiempo completo**Perfil**: - Nível de inglés: C1 - Nível Académico: Bachiller en adelante - Residir en la ciudad de Medellín o alrededores. **Condiciones laborales**: - Horario: Lunes a viernes 45 hr laborales - Salario: $2.700.000 + prestaciones de ley + Bonos hasta de $487.175 + comisiones sin techo - Función: Atención telefónica y servicio al cliente de...
-
Manizales, Caldas, Colombia Grupo Cos (Customer Operation Success) A tiempo completoDescripción del PuestoCampaña de atención al cliente y venta cruzada para una empresa de energía ubicada en Texas, Estados Unidos.
-
Agente Back Office
hace 6 meses
Manizales, Colombia Solvo Global SAS A tiempo completoEn Solvo Global estamos buscando personas con experiência en cargos administrativos con un buen nível de INGLÉS B2-C1, no tendras que recibir llamadas todo el tiempo, las funciones son administrativas, es una vacante backoffice. Horario: Lunes viernes disponibilidad 8:00am-8:00pm (en esa franja se asigna el horario laboral) Modalidad 100% presencial en...
-
Manizales, Caldas, Colombia CALL CENTER CARTAGENA A tiempo completoEstamos buscando a un agente bilingüe para trabajar en nuestro call center remoto. La remuneración será una combinación de salario base y comisiones.Descripción del puestoEn Call Center Cartagena, nos enfocamos en proporcionar servicios de alta calidad a nuestros clientes. Buscamos a alguien con habilidades comunicativas excepcionales y capacidad para...
-
Senior Motion Planning Software Engineer
hace 6 meses
Manizales, Colombia Outrider A tiempo completo**The company** **The Team** You are joining a growing team that is responsible for motion planning, controls, and behaviors for Outrider’s autonomous trucks. This team is collaborative and committed to continuous improvement. The team members proactively utilize tools such as simulation and data analytics to understand the performance of the product at...
-
Motion Planning Software Engineer
hace 6 meses
Manizales, Colombia Outrider A tiempo completo**The company** **The Team** You are joining a growing team that is responsible for motion planning, controls, and behaviors for Outrider’s autonomous trucks. This team is collaborative and committed to continuous improvement. The team members proactively utilize tools such as simulation and data analytics to understand the performance of the product at...
-
Abogada / Abogado - Colombia
hace 6 meses
Manizales, Colombia New Frontier Immigration Law A tiempo completoABOUT THE FIRM Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems. - Please note that this position and this law firm is not...
-
Healthcare Support Specialist
hace 1 mes
Manizales, Caldas, Colombia Tuyo Health A tiempo completoAbout Tuyo Health">Tuyo Health is revolutionizing healthcare by offering 100% personalized telemedicine services that address the root causes of health issues. Our holistic approach caters to the unique needs of patients. If you are passionate about health and deliver exceptional customer support, Tuyo Health invites you to join our team.">Key...
-
Administrative Marketing Assistant
hace 7 meses
Manizales, Colombia Mentee Limited A tiempo completoAt Mentee Limited, we are a dynamic and innovative small boutique office driven by our unwavering commitment to industry disruption and creating a lasting impact. Our pioneering spirit fuels our mission to revolutionize the financial education market with our groundbreaking flagship product, Mentee.APP. We are currently seeking a highly skilled and...
-
Senior Java/react.js Software Developer
hace 7 meses
Manizales, Colombia AgileEngine A tiempo completoColombia **What you will do** - Ownership of software development of customer specific projects on TeamViewer Frontline platform. You will work closely with our Customer Success Managers to ensure smooth project rollouts on customer side - Create interfaces to backend systems of our enterprise grade customers using Java and SpringBoot, e.g., REST...
-
Product Owner
hace 7 meses
Manizales, Colombia Caseware A tiempo completoCaseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn...
-
Sales Followup Manager
hace 6 meses
Manizales, Colombia OfferCharm A tiempo completo**Call provided leads and qualify the seller's property to sell through our program**: - Follow up with leads on the proper follow update shown in CRM. - Be able to evaluate homes using our softwares provided. - Successfully overcome objections - This is a sales position and sales experience is required - All training and scripts are provided, but must...
-
Sales Executive
hace 6 meses
Manizales, Colombia Smart Costa, LLC. A tiempo completo**Sales Executive Responsibilities**: - Manage and grow existing accounts whilst generating new business opportunities. - Develop and execute sales strategies to achieve revenue targets. - Conduct market research to identify new business opportunities and potential clients. - Build and maintain strong relationships with clients, understanding their needs...
-
Sales Development Representative
hace 6 meses
Manizales, Colombia Prometeo Talent A tiempo completo**The role**: As an SDR at RoverPass, you will be responsible for supporting the AE team with a portfolio of existing customers and recruiting new Campgrounds to join our platform. You will work to qualify leads, follow up on leads, upsell existing accounts and conduct product demonstrations, as well as collaborate with the Customer Success and Onboarding...
