Account Manager

hace 6 meses

Manizales, Colombia Smart Costa, LLC. A tiempo completo

We are in search of a Technical Account Manager to monitor the needs of clients and to guide them through it. You should be familiar and good with technology as well as results-driven.

**Responsibilities**
- Provide technical support to customers as part of the pre-sales and post-sales procedures.
- Keep track of metrics on sales performance for the team.
- Work with clients to ensure their understanding of the usage of products.
- Assist operations team with customers’ suggestions and feedback to help determine potential new products and features.
- Respond to all product-related inquiries on time.
- Report levels of performance and status of the products and their sales periodically to upper management.
- Assess customers’ wants and needs to recommend updates or additional products that can be included in the portfolio.
- Ensure the sales department brings in new clients and improves sales figures.
- Identify ways to minimize expenses and other sales or sales support costs.
- Establish strong customer relationships, particularly with key stakeholders and sponsors.
- Always aspire to give the best possible service to your customers.

**Requirements**:

- Bachelor’s Degree in marketing, computer science, or relevant fields.
- 1+ years of account managerial experience.
- Tech-savvy and familiar with retail technological solutions.
- Phenomenal communication and presentation skills
- Outstanding problem-solving and analytical abilities
- Can work well in a team.
- Good time-management skills.
- Exceptional interpersonal and communication skills
- Experience in Microsoft Office.
- Experience working with CRM platforms.

Pay: From $1,350,000 per month

**Language**:

- English (required)

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