Activation Specialist
hace 2 meses
En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.
Como Healthatomers, compartimos un propósito en común**:mejorar la calidad y el acceso a la salud de las personas**. Operamos en más de 20 países y atendemos a más de 10 mil clientes, pero no nos detenemos ahí, nuestro crecimiento es imparable
**¿A quién buscamos?**
Como Activation Specialist, desempeñarán un papel clave en la satisfacción y retención de los clientes. Tu principal responsabilidad será guiarlos a través del proceso de activación del software, asegurándote de que experimenten su valor y lo utilicen de manera efectiva para mejorar las operaciones en sus clínicas.
**¿Qué harás?**
- Asegurar que las métricas relacionadas con los tiempos se mantengan dentro de un buen margen, trabajando con cualquier tipo de cliente dentro de la cartera.
- Cumplir la meta de activación exitosa de clientes para disminuir el churn temprano.
- Entender las expectativas de los clientes para guiarlos hacia un proceso de activación exitoso.
- Proporcionar orientación experta sobre las funcionalidades del software, y prácticas recomendadas a los usuarios para lograr un onboarding exitoso.
- Mantener una comunicación regular con los clientes durante el proceso de activación ofreciendo apoyo proactivo, resolviendo problemas y garantizando un uso óptimo del software.
- Recopilar feedback de clientes que permitan la optimización del proceso de activación y de funcionalidades del software.
- Uso constante de herramientas de aprendizaje adicionales durante el proceso de activación, como artículos del centro de ayuda, videos, etc.
- Hacer seguimiento a través del pipeline y de las distintas tareas de gestión generadas para transmitir el valor de la plataforma a sus negocios.
**¿Qué buscamos?**
- Profesional en Áreas de Administración, Administración de Servicios, o de la salud.
- Al menos un año trabajando en el área de clientes, como asesor de onboarding, postventa o customer success.
- Buen manejo del CRM y puede utilizar sus funciones avanzadas para gestionar la información del cliente.
- Puede realizar análisis de datos simples, pero tiene dificultades para extraer insights significativos.
**Nos resultaría interesante si cuentas con...**
- Experiência en un SaaS relacionado al área de la salud
**¿Qué tenemos para ti?**
- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
- Tendrás la posibilidad de trabajar de forma remota.
- Posibilidad de acceder a cursos de formación complementaria.
- Tendrás acceso a telemedicina, nutrición y psicología para promover tu salud física y mental.
- Para nuestros/as Healthatomers en Chile, ofrecemos un** **seguro complementario de salud.
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