Digital Marketing Support Specialist

hace 3 meses

Medellín Antioquia, Colombia Genius Sports A tiempo completo

**A Bit About Us**

Join our dynamic Media & Engagement team at Genius Sports, where we help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love. We provide top-notch service and innovative solutions that help clients thrive in the digital landscape.

**The Role**

Are you passionate about digital marketing and eager to make a real impact? We are seeking a **Digital Marketing Support Specialist** to be the go-to person for our clients as they embark on their programmatic advertising journey. In this role, you'll understand client needs, and guide them through the onboarding process—from tracking setup to creative integration and ongoing technical support for their digital campaigns.

**What You'll Do**
- **Onboarding Assistance**: Help clients smoothly transition into the programmatic environment by guiding them through the setup process.
- **Tracking & Reporting Setup**: Ensure clients have the right tracking mechanisms in place to measure campaign success effectively.
- **Creative Integration**: Support clients in setting up their creative assets for campaigns, ensuring they align with technical specifications.
- **Technical Support & Troubleshooting**: Be the first line of defense in resolving technical issues, providing timely solutions and guidance.
- **Campaign Reporting**:Build a rapport with clients, from C-level executives to managers and support staff.
- **Client Interaction**: Support relationships with clients by understanding their goals and providing personalized campaign support.
- **Continuous Learning**: Stay updated on industry trends and best practices in digital marketing and programmatic advertising, sharing insights with clients and the team.

**Required Attributes, Skills and Experience**
- A proactive problem-solver with a passion for digital marketing technologies.
- Great verbal and written communicator, able to convey technical information in an accessible way.
- Detail-oriented with a knack for organization and project management.
- Eager to learn and grow in a fast-paced environment.
- 1-2 years of experience in marketing or client support related positions.
- Knowledge about the digital advertising environment is a plus, but a **willingness to learn is key **(this may include Social Networks, Ad serving, DSP exchange platforms, RTB, Header Bidding, Tagging, Feed integrations, Post-back Tracking, Mobile SDK, etc.).

**We Offer**:
At Genius Sports, you'll be part of a collaborative and innovative team that values your input. As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities._ _

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