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Customer Support

hace 5 meses

Desde casa, Colombia BCforward A tiempo completo

Customer SupportBCforward is seeking highly motivated and experienced
**Customer Support, Remote**
***
**Position Title: Customer Support**
**Location: Remote**
**Expected Duration: 8 Months**
***

**Duties and Responsibilities**
- Handles heavy inbound call volume with knowledge to address more complex concerns from Provider Community.
- Interacts with providers, in a timely and professional manner, including escalating recurring or critical issues to appropriate Team Lead or Manager.
- Navigates through the system with efficiency.
- Meets and retains all quality and production standards set by management and/or customer.

**Knowledge, Skills and Abilities**
- Ability to work independently with little to no supervision.
- Ability to multitask in a high paced environment and retain information
- Excellent organizational, and verbal and written communication skills
- Excellent time management skills
- Proficient knowledge of Microsoft Office
- Ability to maintain attendance to support required quality and quantity of work.
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers

**Qualifications**:
**Required Education**:

- High School Diploma or equivalent GED

***
**Required Experience**:

- 2 years Call Center experience
- Proficient knowledge of Microsoft Office

**Preferred Experience**:

- Medicaid
- Medical Claims Processing

**Employee Type**: Contractor

**Location**:, CO

**Job Type**: Customer Service

**Experience**: Not Specified

**Date Posted**: 02/06/2023