Multiple Ecommerce Customer Support Representatives

hace 7 días


Bogota, Colombia FiltaGlobal A tiempo completo

Work for an award-winning global US tech platform.
- Enjoy the benefits of working from home, along with comprehensive health and dental insurance under an indefinite contract.
- You must have your own equipment and your workstation needs to be set up in a safe and secure location at home with stable and reliable internet.
- On offer a salary of 2 million to 2.5 million Colombian pesos per month
- You will not be required to work Colombian holidays.

**Benefits**:

- An indefinite contract that includes all the government benefits.
- 15 Vacation leaves per year.
- 5 additional paid leaves per year accrued from day one
- Birthday leave + Birthday cake
- Private Healthcare with Dental insurance for you and one dependent within the 1st Month.
- 13th Month Bonus

Perks of being a member of the Filta Community
- Regular Social Activities
- Paid Birthday Leave + Birthday Cake
- Welcome Gift Packs
- Work Anniversary Gifts
- Year-End Party
- Christmas Hamper
- Private Healthcare with Dental insurance for you and one dependent
- Udemy Platform access for continuous learning.

Shift Time
- 08:00 am to 06:30 pm, Colombia Time, Monday to Friday.

About the Role

**Responsibilities**:

- Engage with new users, ensuring a smooth onboarding experience and fostering a positive first impression.
- Undertake basic pre-sales and account management tasks, nurturing relationships with potential and existing customers.
- Troubleshoot technical issues as they arise, demonstrating problem-solving skills and attention to detail.
- Occasionally handle miscellaneous tasks as required to support team objectives and user satisfaction.

Ideally, you will have the following experience and qualifications:

- Familiarity with Zendesk or similar customer support platforms, showcasing proficiency in diverse tech tools.
- Considerable expertise in relationship building, reflecting thoughtfulness, engagement, and energy in customer interactions.
- Excellent written and verbal communication skills, coupled with a positive outlook and a track record of successful customer engagement.

What's Next?

Ready to make a move? Hit Apply, attach your CV and share your story through our quick questionnaire.

**Job Type**: Contract

**Salary**: $2,000,000 - $2,500,000 per month



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