Customer Support Representative

hace 3 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Job Family

**CSR**
***

Work Arrangement

**Onsite**
***

City

**Bogota**
***

State/Province

**Distrito Capital de Bogotá**
***

Country

**Colombia**
***

**Discover the Perfect Balance - Your Life, Your Work.**

Give your career an upgrade as a Customer Support Representative** **in an environment that knows what matters most. Here, we prioritize not only your professional growth but also your personal well-being. Enjoy the rare perk of striking a harmonious balance between work and life, with ample free hours post-shift to focus on what truly matters to you. Join a team where your contributions not only drive business success but also enhance the quality of your own life. And be part of our client’s exciting journey in creating customizable 3D home models

Our client is looking for an exceptional **Customer Service Representative** to join their team and make a large impact right away. You will run points on customers’ issues and resolve their inquiries in an attentive and empathic manner. While becoming a product expert, you will perform the key responsibility of providing valuable feedback to improve the company’s internal and external tools.

**_
Here’s an overview of your future role:_**
- Employment type: Full-time- Shift: Mon to Fri/Tues to Sat; The shift is yet to be discussed but there are going to be 2 (9 to 6 and 10 to 7)- Work set-up: Onsite, Bogotá

**What do you need to succeed?**
- Working with customers and displaying the ability to stay calm when customers are stressed or upset.
- Being a strong problem solver and critical thinker; avoiding sending the same answer for the same issue.
- Ability to keep records of customer interactions, transactions, comments, and complaints.

**What awaits you in this role?**
- Solve a minimum of 30 tickets per day (top performers close over 40).
- Be organized in setting priorities, adhering to scheduled activities, and responding to customers in a timely manner (representatives are held to high standards for CSAT, time to first response, and overall response time).
- Possess strong troubleshooting skills and the ability to actively report customer bugs to engineering to ensure the fastest resolution possible.
- Maintain an excited mindset to learn about new products as they are launched.

**Why choose us?**
- Prepaid medicine
- 5 Days work week
- Work-Items (laptop, mouse, and headset)
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Up skilling: Emapta Academy

**Whom you’ll work with**:
Our client, HOVER, stands at the forefront of innovation in the home improvement industry, pioneering the creation of accurately-measured, customizable 3D models of homes derived from smartphone photos. Their mission revolves around empowering individuals to enhance their homes through the utilization of the world's best 3D property data. HOVER employs cutting-edge technologies such as computer vision and machine learning to structure property data, serving a multitude of purposes, including appraisal and estimation, interactive design, and materials ordering.

**Who are we?**

Discover a world of possibilities at **Emapta**, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

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