Jr Account Manager Customer Success

hace 2 semanas


Bogota, Colombia Bold A tiempo completo

Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer producto es un datáfono móvil que le permite a nuestros clientes recibir pagos con tarjetas de crédito y débito con ayuda de una aplicación:

- Android
- iOS

**El rol**

Cómo Account Manager estarás a cargo de liderar el seguimiento de comercios desde el área de Customer Succes para lograr una fidelización y experiência única en los comercios.

**Deberás**

Toma de decisiones frente a el mejoramiento de la prestación del servicio a las cuentas asignadas

Revisar y dar seguimiento a comercios que presenten inactividad o bajo NPS

Mejora de procesos del área junto con los ejecutivos

Ser canal para engranar con las áreas comercial, producto, riesgo y tecnología en el mejoramiento continuo.

Toma de datos por parte del comercio y desarrollo de alianzas, proyectos e ideas que mejoren la prestación del servicio de Bold.

Elaboración de informes a manager y Vp del área.

**Beneficios**
- ️ Póliza de salud para ti
- Acciones de la compañía de etapa temprana con alto potencial de retorno
- Contrato a término indefinido
- Salario competitivo ‍
- Trabajo remoto de tiempo completo
- Cultura de aprendizaje y de crecimiento
- Tecnologías y procesos "world class"


**Requerimientos**:

- Tener experiência en fidelización y seguimiento de comercios, cuentas o clientes a nível de postventa.
- Alto nível de análisis, proyección, orientación a la mejora continua y pensamiento crítico para la elaboración de soluciones a comercios

**Autorización de Tratamiento de Datos Personales


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