Portfolio Company Opportunity

hace 3 semanas


Bogota, Colombia Golden Section A tiempo completo

About the Company - Publica.la

We connect content creators, sellers and consumers, without intermediaries, we are a 100% remote team with a customer-focused culture, we’re a diverse, multicultural, and committed team. Driven by cutting-edge technology, we’re passionate about the decentralization and democratization of access to content and knowledge. We want our customers to build quality relationships with their users, creating support networks that help their businesses thrive and grow.

About the role

In publica.la, the company that is changing the way digital content is sold and read, we are looking for a Account Manager with experience in similar positions to join our Customer Success Team.

**Responsibilities**:

- You will be responsible for the implementation and monitoring of the assigned accounts. Monthly customer feedback.
- You will be an expert in the use of our platform. You will plan commercial actions that increase the income of clients.
- Identify new business opportunities for customers.
- Account monitoring for contract renewal.
- Relieving customer needs and generating possibilities for improvement of our solution
- Build long-term relationships with customers, provide a strategic vision of the business and increase customer satisfaction with our solution.

**Requirements**:

- At least 2 year of experience in account manager functions, preferably in Saas model companies.
- Advanced English level IS A MUST.
- Proactivity and initiative.
- Accustomed to being evaluated by his objectives.
- Interest in digital marketing/e-commerce.
- Knowledge of Excel/GoogleSheets and G Suit.
- Highly developed analytical skills.
- Excellent verbal and written communication skills.
- Ability to identify and understand customer needs and requirements.

**Benefits**
- Company-provided technology assets
- Unlimited time off
- Flexible schedule
- 100% remote position
- Refunds for books purchased through our platform



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