Back Office Customer Service Agent

hace 2 semanas


Bogota, Colombia Linio A tiempo completo

**Descripción empresa**:
Somos Falabella, UN equipo diverso con más de 100 mil colaboradores compuesto por grandes marcas: Falabella Retail, Sodimac, Banco Falabella, Seguros Falabella, Tottus, Mallplaza, Open Plaza y Linio. Hoy tenemos presencia en 7 países de América Latina, además de oficinas en China e India.

Cada día es diferente, trabajamos en equipo, con compromiso, buscando siempre superar las expectativas de nuestros clientes. Si eres una persona que se apasiona por el trabajo dinámico y el desafío constante Esta es tu oportunidad de hacer que las cosas pasen

**Funciones del cargo**:
Tu principal desafío será tener la capacidad de resolver los requerimientos del cliente alineados a las necesidades y procesos, mejorando la experiência del cliente.

¿Qué desafíos encontrarás en esta posición?
- Alcanzar KPIS y objetivos trazados en la operación garantizando calidad, satisfacción y respuestas oportunas / eficientes
- Comunicarse con Sellers, clientes y otras áreas de linio para solucionar PQRS
- Solucionar el máximo de casos al día con calidad, evitando re-contactos.
- Proponer y analizar nuevas estrategias para gestionar casos y encontrar soluciones creativas a los requerimientos de los clientes, contribuyendo así a una mejor experiência de compra al cliente.

¿Qué esperamos de ti?
- Que estés actualmente estudiando (pregrado) preferiblemente en el campo de Administrativo, Ingeniería Industrial, Comunicación o afines.
- Experiência laboral en áreas de Atención al cliente.
- Manejo Excel medio/avanzado

Haremos mejor equipo si.
- Cuentas con experiência en Ecommerce/Marketplace.
- Eres bueno construyendo relaciones interpersonales.
- Te apasiona trabajar en ambientes dinámicos.

**Requisitos**:
Experiência de atención al cliente
Actualmente estudiando preferiblemente en el campo de administración, 6 semestre en adelante
Deseable manejo de CMR ORO/Salesforce
Buena redacción, ortografía, comunicación asertiva y trabajo en equipo

**Condiciones Oferta**:


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