Onboarding Team Lead

hace 6 meses


Desde casa, Colombia Deel A tiempo completo

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**What you will enjoy working on**:

- Managing a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation, their amendments and many other duties;
- Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
- Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners, educate customers whenever needed and provide credible guidance on features and functionality
- Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
- Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development.

**You will be successful if**:

- You have proven experience leading a Customer Support, Onboarding or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years.
- You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
- You are a flexible team player, and enjoy working on a diverse team.
- You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

**Bonus Points**:

- Previous experience with payrol / finance/ accounting
- You have experience working with clients and team members from multiple countries and across multiple time zones
- You have experience working on a remote team
- You have experience working at a high growth start-up or scale up
- You have Fintech or HR tech experience
- You are multilingual

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.



  • Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...


  • Desde casa, Colombia Team International A tiempo completo

    **Description** **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to...


  • Desde casa, Colombia Hostaway A tiempo completo

    Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our...

  • Bpo Team Lead

    hace 7 meses


    Desde casa, Colombia Bold Business A tiempo completo

    We’re looking for a **BPO Team Leader** who is excited to work from home (100% remote) and join our team! The BPO Team lead is core to our business and is responsible for making sure all of the licensing and credentialing tasks that we take on for our customers are completed efficiently and accurately. The team leader is responsible for training team...


  • Desde casa, Colombia Corebridge Solutions A tiempo completo

    **Legal Team Lead - Join CoreBridge Solutions** **Set-up**: - Remote Work from Colombia **Overview**: CoreBridge Solutions, a leader in outsourcing solutions for U.S. firms, is looking for an experienced **Legal Team Lead** to work remotely. This key role involves leading a team of legal professionals, ensuring compliance, managing client relations, and...

  • Onboarding Specialist

    hace 6 meses


    Desde casa, Colombia SupportNinja A tiempo completo

    We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status...

  • Sales Team Lead

    hace 6 meses


    Desde casa, Colombia Interfell A tiempo completo

    En Interfell nos encontramos en la búsqueda de un experimentado Sales Team Lead para sumarse a un equipo encargado de brindar soluciones de marketing digital de última generación diseñadas exclusivamente para pequeñas empresas. Entendiendo que en el mundo digital actual la competencia es feroz, y las pequeñas empresas necesitan acceso a tecnología...


  • Desde casa, Colombia TripleTen A tiempo completo

    **_TripleTen_**_ is a fast-scaling company committed to enabling our students to change their lives through our focused reskilling programs. We are dedicated to supporting career switchers and are looking for an experienced partnerships specialist to drive our career services to new heights._ We are looking for a high energy, enthusiastic, and people-driven...

  • Data Team Lead, Latam

    hace 6 meses


    Desde casa, Colombia IQVIA A tiempo completo

    Manage end-to-end delivery of data management services for single/multi-service projects with mínimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs....


  • Desde casa, Colombia Keep A tiempo completo

    **Our Journey at Keep**: At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from...


  • Desde casa, Colombia Better Collective AS A tiempo completo

    **Commercial Team Lead Latam** **Your main responsib**ilities** - Reporting to the Commercial Director you will be responsible for all LATAM revenue optimisation and growth across affiliate marketing (gambling operators) - You will lead a team of regional Key Account Managers covering LATAM and be responsible for their day to day direction, strategy and...


  • Desde casa, Colombia Bold A tiempo completo

    **Descripción de la oferta**: Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer...

  • Spider Team Lead

    hace 6 meses


    Desde casa, Colombia Bold A tiempo completo

    **Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....


  • Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...


  • Desde casa, Colombia Dev.Pro A tiempo completo

    Are you in Colombia, Argentina, Brazil, Chile, or Costa Rica? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we’ll get back to you! We invite a highly organized, self-motivated, and proactive Software Engineer with Team Lead expertise to join our team and contribute to the...

  • Full-Stack Developer

    hace 6 meses


    Desde casa, Colombia Worldly A tiempo completo

    **Senior Full-Stack Developer (Team Lead)**: - Location: Brazil, Columbia, or Argentina (Remote)_ **About Worldly** Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the...


  • Desde casa, Colombia Dev.Pro A tiempo completo

    Are you in Colombia, Argentina, Brazil, Chile, or Costa Rica? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we’ll get back to you! We invite an experienced, proactive, and responsible Team Lead Software Engineer with robust.NET + Vue.js skills to join our team and help us...


  • Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...


  • Desde casa, Colombia dLocal A tiempo completo

    **What’s the opportunity?** We are looking for a Lead Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading a team to build the best solution that adapts to our merchant's needs. They will work closely with our Business...


  • Desde casa, Colombia World Business Lenders, LLC A tiempo completo

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. This is a remote Contract/Consultant position. Working hours will be 9:00am-6:00pm Eastern Time, Monday...