Technical Support Engineer
hace 4 días
Sutherland is seeking an attentive and goal-oriented person to join us as a
**Technical Support Engineer 1** typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
**Qualifications**:
**Essential Functions**:
**Technical Support Engineers assist NetApp Customers by providing a range of technical support including:
- Resolve Customer problems via the telephone, the web or AutoSupport.
- Research Customer issues in a timely manner and follow up directly with the Customer with recommendations and action plans.
- Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
- Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to add to knowledge base in order to provide solutions to customer issues.
- Create new knowledgebase articles to capture new learning for reuse throughout the center.
- Gain knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments. Initial focus is on learning NetApp’s proprietary operating system, OnTap, and troubleshooting NetApp hardware issues.
- Some opportunity, after training, to work on small volumes of Top Enterprise Accounts (NetApp’s highest priority customers) and SupportEdge Premium cases (customers with a higher level of support agreement).
**Typical skills**:
- Highly proficient written and verbal communication skills
- Ability to work under pressure and respond calmly in high stress situations
- Desire to constantly learn and work on ever evolving and emerging technologies
- Team oriented individual that can also work independently, in office and remote, with mínimal supervision
- Ability to provide complete step by step troubleshooting instructions both verbally and in writing
- Can demonstrate proficient problem solving, troubleshooting, and diagnosis skills
- Basic technical understanding in two or more of the following areas:
- Computer hardware or software,
- Storage, RAID,
- Networking, NAS, SAN,
- Authentication, Encryption, Cloud (Google Cloud, AWS, Azure),
- Virtualization,
- Performance (Resource utilizations or infrastructure bottlenecks),
- Windows, Unix or Linux
-
L2 - Technical Support Engineer
hace 1 semana
San Vicente Ferrer, Colombia Mirantis A tiempo completoCompany Description Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity...
-
Technical Analyst 4-support
hace 2 días
San Vicente Ferrer, Colombia Oracle A tiempo completoTechnical Analyst 4-Support-22000AZC **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Preferred Qualifications** **Job Description**: Preferred Qualifications Job Details Customer Support engineer on EBS/Oracle Fusion Cloud regarding Localizations and integration process it is expected: -...
-
Technical Support Engineer
hace 2 días
San Vicente Ferrer, Colombia Fortinet A tiempo completo**Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...
-
Technical Sales Support Representative
hace 4 días
San Vicente Ferrer, Colombia ITT, Inc. A tiempo completoPosition Summary: Engineer in charge of receiving request for quotations for private and public bids, received directly from customers or through our agent, organize and define priority in the work for selection and preparation of proposals, selecting equipment that best option that attend technical and commercial requirements and drawing up proposals. In...
-
Technical Support Engineer
hace 4 días
San Vicente Ferrer, Colombia McAfee Enterprise A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** - Take the incident opened by the customer and troubleshoot, gather appropriate data, consult others when necessary and own the issue through to resolution. - You will do the remote meeting with a customer to accelerate the resolution depending on the time and situation especially...
-
Technical Support L1
hace 6 horas
San Vicente Ferrer, Colombia Emapta A tiempo completo**Job Information**: Industry - Employment - Recruiting - StaffingSalary - $ 4.000.000 COP - $ 5.000000 COPWork Experience - 1-3 yearsLocation - Colombia; Remote (Work Anywhere)Functional Expertise (Verticals) - Information TechnologyCity - BogotaState/Province - ChapineroCountry - ColombiaZip/Postal Code - 110221At Emapta, saying “We’re a Family”...
-
Associate Support Engineer
hace 1 semana
San Vicente Ferrer, Colombia Sutherland A tiempo completoJob Description Sutherland is seeking an attentive and goal-oriented person to join us as an Actimize Technical Support team at NICE System. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with...
-
Customer Support Engineer
hace 4 días
San Vicente Ferrer, Colombia Enghouse A tiempo completoAt Enghouse Interactive Colombia we are looking for an Electronics, Telecommunications or Systems Engineering profile to work in our Customer Support team either from our office in Bogota or remotely from any city in Colombia. **RESPONSIBILITIES** - Provide technical support and assistance to strategic partners and customers from LATAM. - Provide advice on...
-
Technical Support Representative
hace 4 días
San Vicente Ferrer, Colombia Full Potential Solutions A tiempo completoFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking...
-
Client Support Engineer
hace 4 días
San Vicente Ferrer, Colombia Blackboard A tiempo completo**Client Support Engineer** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: - Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the...
-
On-site Service Engineer
hace 4 días
San Vicente Ferrer, Colombia Agfa A tiempo completoAgfa HealthCare, a member of the Agfa-Gevaert Group, is a leading global provider of diagnostic imaging and healthcare IT solutions. The company has nearly a century of healthcare experience and has been a pioneer on the healthcare IT market since the early 1990's. Today, Agfa HealthCare designs, develops and delivers state-of-the-art systems for capturing,...
-
Cloud Expert Engineer
hace 1 semana
San Vicente Ferrer, Colombia Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Expert Engineer who is ready to join us in creating a #CyberFit future and...
-
Tech Support Engineer, Industrial Data Centers
hace 6 horas
San Vicente Ferrer, Colombia Rockwell Automation A tiempo completoRockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas...
-
Tech Support Engineer
hace 7 meses
San Vicente Ferrer, Colombia Retargetly A tiempo completoWe are looking for a **_Tech Support Enginee_** **r** to join the Technology team We are the #1 data platform in Latin America; an AdTech company operating in more than eleven countries, supporting the data needs of consumers across the region. We believe in an open advertising ecosystem that prioritizes privacy and we work together with our teams, 100%...
-
Technical Services Manager
hace 1 semana
San Vicente Ferrer, Colombia Royal Enfield A tiempo completoJob Requirements Position title Technical Services Manager - Latin America Distribution Markets (LAD) Reports to Lead Service - LAD Job grade Deputy Manager Location Bogota Job Purpose The Technical Services Manager for LAD will provide the highest quality motorcycle training to our dealership technicians and customers through a blended learning...
-
Junior Sales Engineer
hace 2 días
San Vicente Ferrer, Colombia Infobip A tiempo completoCompany Description At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us on our quest to grow these numbers...
-
Endpoint Engineer
hace 4 días
San Vicente Ferrer, Colombia Endava A tiempo completo**Responsibilities**: - Managing a multi-platform endpoint environment (Desktop\Server) - Day to day responsibility for the technologies that support the endpoint estate - Working alongside Endava’s clients, delivering high level support and guidance for their short - and long-term requirements - Acting as a point of technical escalation and expertise for...
-
Engineer Lead
hace 6 meses
San Vicente Ferrer, Colombia Rappi A tiempo completo¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿Quieres saber por qué Rappi? - ️ VEMOS OPORTUNIDADES donde otros ven problemas; - ️ VEMOS CERCANIA donde otros ven distancia; - ️ VEMOS ADRENALINA donde otros ven...
-
Channel Systems Engineer
hace 4 días
San Vicente Ferrer, Colombia Palo Alto Networks A tiempo completoCompany Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re...
-
Senior Systems Engineer
hace 2 días
San Vicente Ferrer, Colombia Casa Systems Inc A tiempo completoCasa Systems, Inc. (Nasdaq: CASA) is 5G, delivering physical, virtual and cloud-native 5G infrastructure and customer premise networking for high-speed data and multi-service communications networks. Our core and edge convergence technology enables public and private networks for both communications service providers and enterprises. Casa Systems products...